Branch Manager

Branch Manager

Lead and manage day-to-day branch operations to achieve safety, sales, service, operational, and financial objectives.

Manage customer order fulfilment activities and oversee On-Time Delivery (OTD) performance to ensure customer requirements are met.

Develop and maintain strong customer relationships through regular engagement, issue resolution, and proactive communication.

Identify opportunities for business growth and work with customers to develop solutions that enhance customer value.

Support Sales and Operations Planning (S&OP) activities by providing insight into customer demand and operational requirements.

Manage branch staffing levels, workforce planning, recruitment, onboarding, training, and employee development.

Establish employee objectives, conduct performance reviews, and promote a positive and engaging work environment.

Ensure compliance with company safety, housekeeping, security, quality, and operational policies and procedures.

Review and manage branch financial performance, including sales forecasting, inventory forecasting, operating expenses, accounts payable, and staffing costs.

Monitor branch performance metrics including OTD, quality performance, inventory management, shortages, and profitability.

Promote and lead continuous improvement initiatives to enhance productivity, efficiency, and customer service.

Ensure adherence to ISO standards and regulatory requirements.

Oversee facility maintenance and ensure equipment is operated safely and effectively.

Lead safety initiatives and ensure compliance with company, local, and regulatory safety requirements.

Conduct regular operational reviews and performance meetings to drive accountability and business results.

In collaboration with sales, manage customer contract renewal activities, ensuring agreements are reviewed, renewed, and executed in a timely manner to support business continuity and customer retention.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.