Maintenance Technician

About IMS Technology Services LLC

IMS/AC Masters is an industry-leading provider of award-winning systems integration and event solutions that foster collaboration, productivity, learning, and business communication.

Our core goal is to provide the absolute best value in audiovisual systems integration, event staging and production, virtual and hybrid meetings and events, webcasting, project management, unified communications solutions, and AV managed services for the companies and organizations we serve. Our team accomplishes this by providing enhanced professional services, creativity, and innovative technologies with an old fashioned "can-do" attitude. Our creative design and technical teams always seek to go above and beyond our clients expectations. We are all about relationships, team building, process, performance, and accountability.

Why Join Us:

• Be at the forefront of growth and innovation - Lead the appropriate strategies for rapid expansion and long-term success
• Shape what's next - Play a key role in defining the future of a high-potential AV provider in a fast-moving evolving market
• Work with a team that elevates you - Join an experienced, collaborative group that values your contributions and supports your professional growth and advancement
• Make a meaningful impact - Step into a high-impact role where your ideas and leadership will directly influence the company's trajectory and lasting success

The Event Staging Onsite AV Lead Technician is a high-level technical/leadership role. In this position, the incumbent has gained a vast amount of varied field experience and exhibits a high level of leadership in the Audio-Visual industry. The Onsite AV Lead Technician will perform AV sets/strikes, set-up and oversee hybrid/livestream sessions and effectively communicate and interface with clients, presenters, and hotel/venue staff. They will provide an onsite presence and be readily available to support numerous properties in West Ventura County, as needs dictate.

What you'll do

• Provide advance planning, logistics, and documentation support for the event in coordination with AV Masters operations to ensure onsite success.
• Consistently demonstrate strong leadership skills and accountability through technical and operational event support for all events through concise and real-time communication
• Supervise and delegate onsite tasks to onsite crew in a timely and professional manner in accordance with event scope and timeline with adherence to industry and local standards for breaks and meals.
• Ability to interact and communicate with clients; interpret and execute their requests both in advance of events and onsite.
• A quick learner with advanced skills in coaching team on related audio/video/lighting and live event skills.
• Maintain and update Outlook with tasks, appointments, meetings, and other event-related activities.
• Ability to be trained and understand different manufacturers’ products.
• Significant knowledge of all AV disciplines.
• Learn, understand, and follow company processes and expectations.
• Proactively identify potential AV issues and provide solutions to clients’ concerns or needs.
• Develop and maintain strong relationships with assigned venues.
• Attend venue site visits and convention centers and relay critical business requirements to sales, operations, and clients to ensure full understanding of site capabilities and establishment of a clear event
• Other duties required by the Company in support of business objectives.

What you will bring

• A minimum of 2- 3 years of event AV experience with a strong knowledge of all types of audio-visual equipment including operation, set-up, troubleshooting, and explanation of equipment.
• Ability to work in a collaborative team environment, as well as independently.
• Ability to determine and localize where potential problems may exist through onsite observation and troubleshooting techniques.
• Must have excellent customer service skills and constituently maintain a positive and professional appearance and attitude.
• Must possess a high level of attention to detail, excellent time management skills, and ability to multi-task and prioritize work responsibilities.
• Ability to embrace AV Masters culture and demonstrate company values, respect diversity, and follow all company policies and procedures.
• Punctuality, integrity, and reliability are critical requirements to be successful in this role.
• Physical demands include frequent bending, pushing/pulling gear, long periods of sitting and constant movement, and ability to lift 50 lbs.
• Ability to work nights and weekends in accordance with event scheduling requirements.
• Hotel AV experience a plus

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