AV Production Technician

AV Production Technician Join Amgen Mission of Serving Patients At Amgen, if you feel like youre part of something bigger, its because you are. Our shared missionto serve patients living with serious illnessesdrives all that we do. Since 1980, weve helped pioneer the world of biotech in our fight against the worlds toughest diseases. With our focus on four therapeutic areas Oncology, Inflammation, General Medicine, and Rare Disease we reach millions of patients each year. Amgen is advancing a broad and deep pipeline of medicines to treat cancer, heart disease, inflammatory conditions, rare diseases, and obesity and obesity-related conditions. As a member of the Amgen team, youll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, youll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. What you will do Lets do this. Lets change the world. The AV Production Technician will support the planning, setup, operation, and delivery of high-quality live, hybrid, and virtual events across Amgens event spaces, auditoriums, control rooms, and digital collaboration environments. This role requires strong hands-on audio and video production skills, with particular emphasis on Dante audio workflows, NDI video workflows, streaming, webcasting, and virtual meeting support. The ideal candidate is a collaborative, customer-focused technician who can work confidently in fast-paced production environments, support senior leaders and cross-functional teams, and deliver reliable, polished event experiences. This individual will partner closely with internal stakeholders, Customer Care and Experience teams, vendors, event owners and event coordinators to ensure every production is technically sound, well-executed, and aligned to business needs. Responsibilities Support the end-to-end technical execution of live, hybrid, and virtual events, including meetings, town halls, webcasts, executive events, auditorium productions, and large-scale campus events. Operate, configure, and troubleshoot AV production systems, including audio consoles, video switchers, playback systems, cameras, microphones, encoders, decoders, displays, and control room equipment. Manage and support Dante audio networks, including audio routing, device configuration, signal flow validation, monitoring, and troubleshooting. Manage and support NDI video workflows, including NDI-enabled cameras, encoders/decoders, routing, discovery, software tools, and network-based video transport. Provide technical support for streaming and webcasting platforms, including event setup, testing, monitoring, and live support. Support virtual and hybrid meeting technologies, including Webex, Microsoft Teams, and Zoom, ensuring strong audio/video quality and a smooth user experience. Serve in multiple live production roles as needed, such as Audio Technician, Video Technician, Virtual Meeting Operator, Graphics Operator, Playback Operator, Streaming Technician, or Technical Support. Perform pre-event checks, equipment readiness assessments, signal testing, room validation, and quality control to ensure successful event delivery. Partner with event owners, coordinators, executives, presenters, and technical teams to understand event goals and translate them into effective production plans. Maintain auditoriums, and control room systems, including video walls, audio systems, control systems, networked AV devices, and production equipment. Troubleshoot issues quickly and professionally during live events, escalating when needed while maintaining a calm and solutions-focused presence. Support continuous improvement of AV production spaces, workflows, documentation, equipment standards, and operational procedures. Coordinate with vendors and internal technical teams for equipment repairs, upgrades, installations, and event-specific production needs. Deliver a high level of customer service while supporting a wide range of internal clients, including senior executives and business-critical stakeholders. Basic Qualifications Bachelors degree OR Associates degree and 4 years of engineering experience and/or event production experience OR High school diploma / GED and 6 years of engineering experience and/or event production Requirements Hands-on experience supporting live, hybrid, and virtual event production in a corporate, enterprise, auditorium, broadcast, or similar professional environment. Strong working knowledge of professional audio systems, including microphones, wireless systems, mixers/consoles, DSPs, signal flow, gain structure, and live audio troubleshooting. Practical experience with Dante audio, including device setup, routing, patching, monitoring, and troubleshooting. Strong working knowledge of professional video systems, including cameras, switchers, displays, video playback, capture devices, signal routing, and production workflows. Practical experience with NDI video, including NDI software, hardware devices, IP-based video workflows, and troubleshooting. Experience supporting streaming, webcasting, and virtual event platforms. Experience supporting collaboration platforms such as Webex, Microsoft Teams, and Zoom in live or executive-facing environments. Strong troubleshooting skills with the ability to remain composed and effective under pressure. Excellent customer service skills and the ability to communicate clearly with both technical and non-technical stakeholders. Strong organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment. Self-directed, proactive, and comfortable learning new technologies, tools, and production workflows. Preferred Qualifications Experience supporting live events, executive meetings, webcasts, or corporate AV production for large enterprise environments. Experience with platforms and tools such as Webex Events, Microsoft Teams Live Events/Town Halls, Socio, Kaltura, Zoom Events/Webinars, VizRT, or similar production and streaming technologies. Experience with production switchers such as Analog Way Aquilon or other industry-standard video switching platforms. Experience with video systems like Lightware, Panasonic PTZs, NDI, Epiphan Pearl 2, Kipro Ultra, Atomos, Perfect Cue Clickers, Speaker Timers, and more Experience with audio systems such as Shure, Yamaha CL/QL and DM7 consoles, Biamp, or similar professional audio platforms. Experience supporting Crestron-controlled rooms, auditoriums, video walls, AV-over-IP systems, or enterprise collaboration spaces. Knowledge of Office 365 collaboration tools, Outlook, Teams, SharePoint, Box, or other enterprise productivity platforms. Experience with PC and Mac computers Familiarity Agile practices, ticketing systems, or enterprise IT support environments. What you can expect of us The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications. In Addition To The Base Salary, Amgen Offers a Total Rewards Plan, Based On Eligibility, Comprising Of Health And Welfare Plans For Staff And Eligible Dependents, Financial Plans With Opportunities To Save Towards Retirement Or Other Goals, Work/life Balance, And Career Development Opportunities That May Include A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan Stock-based long-term incentives Award-winning time-off plans Flexible work models where possible. Refer to the Work Location Type in the job posting to see if this applies In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Application deadline Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position. Sponsorship Sponsorship for this role is not guaranteed. As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. #J-18808-Ljbffr