Patient Care Coordinator

Benefits: 401(k) Opportunity for advancement Paid time off About the Role: Waterstone Counseling Center LLC is looking for a compassionate and organized full-time Patient Care Coordinator to join our dedicated team in both our Madison and New London offices. Position requires presence in office 9AM-4PM Monday through Friday. Days will be scheduled either in Madison or New London office. This is a meaningful opportunity to be a welcoming and helpful staff member of our practice and play a vital role in helping patients seamlessly navigate Waterstone services which include Substance Use Disorder treatment, Counseling, Sleep Disorders treatment and Psychiatric Medication Manageent. If you thrive in a people-first environment and love keeping things running smoothly, we want to hear from you! Responsibilities: Serve as the first point of contact for clients, greeting and assisting patients in person, and by phone Schedule, confirm, and manage patient appointments using practice management software Insurance verifications Maintain accurate and confidential patient records in compliance with HIPAA regulations Communicate using Office 365 Teams with clinicians and admin team to ensure seamless patient care Process patient intake forms, consent documents, and demographic information Handle co-pay and balance collection calls Input medical orders as requested by medical staff Back office support may include new patient call screenings, prior authorization management Restock upplies and maintain cleanliness of front office, waiting room, kitchen and restroom Requirements: Prior experience in a medical, behavioral health, or mental health office setting preferred Strong knowledge of patient scheduling Excellent interpersonal and communication skills with a warm, empathetic demeanor Proficiency with electronic health record (EHR) or practice management systems Ability to handle sensitive information with discretion and maintain strict HIPAA compliance Highly organized, detail-oriented, and able to multitask in a fast-paced environment High school diploma or equivalent required; associate's or bachelor's degree a plus About Us: Waterstone Counseling Center LLC is a trusted mental health practice located in Connecticut and committed to providing compassionate, high-quality health services to individuals, couples, and families. Our clients choose us for our warm, welcoming environment and our team of skilled, dedicated clinicians. We pride ourselves on fostering a supportive workplace culture where every team member feels valued and inspired to make a difference. For more information about ouor practice, check out and