Automotive Service Advisor--Mercedes-Benz

Full-time Company Description Cooper Auto Group is a family owned business (since 1946), and as a family, we are committed to caring for each other. We’re a customer and employee focused company that strives for excellence through our uncompromising integrity, ethics, loyalty, and commitment. If you’re ready to be a part of an exciting team that’s committed to your success, then we encourage you to continue with thisjob application.You’ll find our recruiting process exceptionally streamlined, and you can expect an efficient hiring process from offer to start date.We look forward to hearing from you! Job Description Our Service Advisors arethe center of communication for Mercedes-Benz service/repair activities and the liaison between customers, managers and the technicians. Serving as the primary point-of-contact for all automotive service and repair matters, the Service Advisor must listen and thoroughly understand customer problems, arrange for appropriate service/repairs, and set/manage expectations on the part of the customers and the technicians in terms of service delivery. He/she makes sure the customer knows what repairs are needed and what repairs and maintenance are recommended. Our Advisors ensure the customer is satisfied that the vehicle will be repaired right the first time and in the shortest time possible. The ideal candidate has a high school diploma or GED, some post-secondary automotive training or experience, at least one year of dealer-level or large facility experience, an unrestricted driver's license and a clean driving record, and a strong technical and customer service performance record.Candidates must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world-class customer service. Qualifications High school diploma or GED required Post-secondary automotive training or equivalent work experience preferred One year of dealer-level or large facility experience preferred Broad scope of automotive mechanical/electrical knowledge Neat, clean, and professional appearance Pleasant/friendly demeanor and an outgoing personality Highly professional and dependable Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress Excellent interpersonal skills to interact professionally with customers, vendors, and staff Unrestricted driver's license and clean driving record Basic computer and internet skills. Experience with CDK preferred Additional Information Medical Dental Vision Life and AD&D Disability EAP 401(k) PTO Paid Vacation Paid Holidays Employee Discounts Equal Opportunity Cooper Auto Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status. Job Location #J-18808-Ljbffr Cooper Auto Group