11700B- Customer Service - Customer Service Rep

When it comes to baking, BakeMark has its own secret ingredient: a team of passionate talented employees. For over 100 years, BakeMark has stood for excellence in quality and service, for our customers, our stakeholders and our colleagues. We attribute our success to our colleagues and their contributions towards meeting the needs of our customers and stakeholders. We shall share our values and ways of working. We are passionate about the baking industry. We excel at creating strong partnerships within the company and with our loyal customers. We love to innovate and thrive to manufacture and deliver performing bakery products and world-class customer service.

With over 100 years of service to the baking industry, BakeMark is recognized as an industry leader and trusted partner for quality bakery ingredients, products, supplies and service. BakeMark is a manufacturer and distributor with branches conveniently-located across the U.S. as well as across multiple provinces in Canada.

At BakeMark we appreciate our employees and their families and offer a competitive pay and a full suite of benefits:

• Competitive Compensation
• Health, Dental, Vision & Life Insurance (Comprehensive healthcare benefits package, with many coverage options at a very low employee cost)
• 401K or RRSP (generous retirement benefits) with a Company Match
• Paid Holidays and Paid Time Off

Summary : The Customer Service Representative provides support to customers by processing orders, answering product inquiries, resolving issues, and coordinating with internal teams such as sales, production, and logistics. This role ensures timely and accurate order fulfillment while delivering excellent service in a fast-paced food manufacturing environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Download PSP orders into NDS system after review and correction of ROE Edit List.
• When necessary, manually enter orders into NDS or PSP system.
• Reviews and corrects Order File Status Report. Transfers order file for routing.
• Notify customers or sales reps. of customer item “outs”.
• Ensures COAs, and Spec Sheets are provided to Customers as necessary.
• Daily invoicing of credit memos.
• Credit and Collections Answers telephone and direct calls to appropriate person.
• Research customer, Sales Rep and BAKEMARK Affiliate inquiries.
• Back up to Will-Call and other positions as directed by Supervisor.
• Provide Sales Representative vacation relief.
• Files documents as directed.
• Assist Office Supervisor with back-office duties as needed, such as cash handling and NDS data input.
• Treat all customers both externally and internal with dignity and respect.
• Adhere to all company policies, procedures and safety rules as stated in the Employee Handbook and otherwise posted or communicated.
• Other duties will be assigned as needed to meet company goals and objectives.

BakeMark is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BakeMark via-email, the Internet or in any form and/or method without a valid written agreement in place for this position from BakeMark HR/Recruitment will be deemed the sole property of BakeMark. No fee will be paid in the event the candidate is hired by BakeMark as a result of the referral or through other means.

BakeMark is an equal opportunity employer and does not discriminate in hiring or employment, in accordance with the requirements of all applicable state and federal laws, on the basis of race, color, religion, gender, sexual orientation, marital status, national origin, ancestry, disability, medical condition, age or any other basis prohibited by law.