Customer Service Manager - State Farm Agent Team Member

Job Title

Customer Service Account Manager

Benefits

Bonus based on performance Competitive salary Health insurance Opportunity for advancement Paid time off Training & development 401(k) 401(k) matching

Role Description

As a customer service account manager with Lubica Mills State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and achievement driven team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Oversee the customer accounts and daily operations.
• Generate and implement customer service policies and procedures.
• Find insurance solutions based on customers unique circumstances and needs

Qualifications

• 5+ years of experience in customer service, with 2+ years in a managerial role.
• Strong leadership and organizational skills.
• Excellent communication and problem-solving abilities.

Compensation: $20.00 - $26.00 per hour

My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Saratoga Springs, NY and help customers with their insurance and financial services needs, including:

• Auto insurance
• Home insurance
• Life insurance
• Retirement planning

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.