Front Desk Agent

DESCRIPTION

COMPANY OVERVIEW

For more than 40 years, Holiday Isle has been a trusted name in Destin vacation rentals and real estate. In a business where returning guests reign supreme, we take pride in our impeccable customer service, small-business atmosphere, and ability to offer the best prices around.

Our reputation is built on consistency and care, where exceeding expectations has always been our mantra.


At Holiday Isle, you will find a supportive, team-focused environment where reliability and dedication are valued. We are proud to be an Equal Opportunity Employer and welcome individuals who bring integrity, precision, and pride to their work.

Why Join Us

This role is a great fit if you're someone who takes pride in doing things right every time and values being part of a reliable, supportive team.


Here's what you can look forward to:

1. Clear expectations and structure that give you confidence in your work.
2. A dependable team atmosphere where cooperation and respect are part of everyday life.
3. Appreciation for your accuracy and consistency , because we know the details make all the difference.

POSITION SUMMARY

As a Front Desk Agent at Holiday Isle, you'll be the first point of contact for our guests-setting the tone for an exceptional stay from the moment they arrive. You'll bring warmth, positivity, and professionalism to every interaction, creating a friendly and inviting atmosphere in the lobby.

This role calls for someone who thrives on connection, enjoys problem-solving, and takes pride in going the extra mile to make guests feel at home. You'll offer thoughtful local recommendations, assist with requests, and ensure each guest feels valued and cared for. With strong communication skills, attention to detail, and a genuine passion for hospitality, you'll handle transactions, manage reservations, and coordinate work orders seamlessly-all while maintaining Holiday Isle's signature standard of service and charm.

RESPONSIBILITIES

• Greet all guests and make them feel welcome.
• Process check-in/check-out of guests, process any guest credits and/or charges.
• Contacting guests and welcoming them upon their arrival and exit.
• Create and assign work orders for reported issues and follow up with vendors and guests.
• Communicate professionally via text messages and respond promptly to guest inquiries.
• Upon request, provide guests with information regarding local activities such as dining recommendations and activities in the area.
• Perform clerical duties such as answering phones, email correspondence, typing, filing, and computer data entry as necessary.
• Audit reservations to ensure all required policies are being met.

QUALIFICATIONS

• High School Diploma or Equivalent
• Availability to work weekends, on call shifts, and holidays in the office as required.
• Reliable transportation and valid driver's license.
• Must be able to pass a drug test
• Must be able to pass a background check.

COMPENSATION & BENEFITS

Annual Salary

Hourly, $18 - $20

Benefits

• Paid time off
• Health insurance
• Life insurance
• Dental insurance
• Vision insurance

Schedule

9 am to 5 pm 5 days a week. 2 days off per week that will vary