Bi-lingual Pharmacy Tech Support/Call Center Rep (Work from Home)

divh2Bi-Lingual Pharmacy Tech Support/Call Center Rep (Work from Home)/h2pKansas City, United States of America | Full time | Home-based/ppIQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma, medical device and diagnostic companies get their therapies to the people who need them. We help customers gain insight and access to their markets and ultimately demonstrate their products value to payers, physicians, and patients. A significant part of our business is providing patient support programs on the behalf of our customers. With the right experience, you can help provide support to patients in need of available therapies./ppWe are excited to announce that currently we are looking for a 100% remote (work from homeWFH) contract Pharmacy Support Call Center Representative to join our team. In this position, you will provide payment assistance solutions such as co-pay cards or vouchers. The Pharmacy Support Call Center Representative is primarily responsible for fielding requests such as: card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection. This role will be a contract role with IQVIA managed by an external agency, with the opportunity to be converted to an IQVIA full-time employee./ppRole Purpose:/pulliPrimary Call Center contact for patients, pharmacies and medical professionals utilizing an Opus Health program. Call Center Representatives are responsible for fielding requests such as: card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection./li/ulpJob Responsibilities:/pulliProvide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center/liliQuickly assess the users issue and provides first level support for problem resolution/liliDocument information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area/liliRecognize operational challenges and suggest recommendations to management, as necessary/liliAbility to work 40 hours per week under moderate supervision/liliMultiple shifts available:/li/ulh38:00 am - 5:00 pm EST/h3h39:00 am 6:00 pm EST/h3h310:00am 7:00pm EST/h3h311:00 am 8:00pm EST/h3pMinimum Education Experience:/pulliHigh School Diploma or equivalent/liliPharmacy Technician experience required/liliHIPAA certified/liliCall center experience required (3+ years preferred)/liliExperience in medical claim processing is a plus/liliBi-lingual (English/Spanish)/li/ulpThe pay range for this role is $18.00 per hour. To be eligible for this position, you must reside in the same country where the job is located./ppIQVIA is an Equal Opportunity Employer. We cultivate a diverse corporate culture across the 100+ countries where we operate, celebrating and rewarding teamwork and inclusiveness. By embracing our differences, we create innovative solutions that are good for IQVIA, our clients, and the advancement of healthcare everywhere./p/div