Front Desk Associate Sport Club

Hattrick is a community-driven sports and fitness facility offering indoor turf fields, group training, leagues, and family-friendly events. Our Front Desk Associates are the welcoming face of the club, handling everything from check-ins to membership sales and day-to-day facility upkeep. Key Responsibilities Member & Guest Services – greet everyone warmly, verify memberships, process day-passes, answer phones/emails/live-chat, and schedule classes or field rentals. Membership Sales – conduct facility tours, explain pricing options, hit monthly membership-sales goals, and upsell add-ons (training packages, locker rentals, etc.). Point-of-Sale – complete transactions for merchandise, concessions, and registrations; balance cash drawer at open/close. Facility Cleaning & Upkeep – maintain a spotless lobby, restrooms, locker rooms, and high-touch areas between janitorial visits; wipe down equipment, empty trash, restock paper goods. Opening/Closing – follow checklists for lights, tills, reports, and security. Event Support – assist with check-in and traffic flow during tournaments, and camps. Cross-Training – learn basics of Member Services and Events teams for shift coverage. What You Bring A friendly, professional communication style and genuine enthusiasm for sports/fitness. Proven ability or willingness to sell memberships or service packages. Basic computer skills (Microsoft 365 / Google Workspace); club or POS software experience a plus. Ability to stand/walk for extended periods and lift up to 25 lbs. CPR/AED certification (or willingness to obtain within 30 days of hire). Flexible availability — at least two evening shifts or one weekend day required. Typical Schedule Shifts are 5 PM–10 hours within: Weekdays: 5 PM – 10 PM Weekends: 7 AM – 9 PM #J-18808-Ljbffr