Business Operations Specialist (Remote)

Business Operations Specialist

We are seeking an analytical, detail-oriented Business Operations Specialist to support and optimize Merchant Services operations, including transaction analysis, merchant onboarding, and process improvement initiatives. This role is responsible for managing and analyzing transactional data, supporting onboarding strategy, and driving operational efficiencies. The ideal candidate exercises independent judgment and collaborates cross-functionally to ensure accuracy and effectiveness across payment-related workflows.

This is a strong opportunity for someone who enjoys solving problems, coordinating processes, and working directly within Merchant Services operations. You'll play a key role in ensuring accurate reconciliations, successful merchant onboarding, and reliable day-to-day payment operations that directly support the business and our customers.

Duties and Responsibilities:

• Lead and perform comprehensive reconciliations of merchant services activity, including deposits, fees, refunds, and chargebacks; analyze trends and identify root causes of discrepancies
• Independently investigate and resolve complex reconciliation issues by evaluating multiple data sources, including processor reports, banking activity, and internal systems
• Oversee merchant onboarding processes, ensuring accuracy, completeness, and compliance with internal standards; identify opportunities to streamline onboarding workflows
• Partner cross-functionally with finance, operations, and technology teams to improve processes, resolve issues, and enhance merchant experience
• Analyze transaction data and prepare insights to support operational decision-making and process optimization
• Serve as a subject-matter resource for internal and external stakeholders regarding merchant activity, funding, and account-related inquiries
• Evaluate existing workflows and recommend process improvements to increase efficiency, accuracy, and scalability
• Develop, document, and maintain standard operating procedures and best practices for merchant services operations
• Support strategic initiatives and projects related to payment operations and merchant services infrastructure
• Perform other duties as assigned

Education and Experience:

• Bachelor's degree in business, accounting, finance, or a related field preferred; equivalent work experience may be considered
• 2-4 years of experience in merchant services, payments, banking operations, reconciliations, or a related field required
• Hands-on experience with payment platforms and merchant processors required
• Experience with reconciliations and exception research required
• Experience with chargeback management, POS device management, ERP, and/or financial systems is a plus

Knowledge, Skills and Abilities:

• Strong attention to detail and accuracy
• Ability to analyze reports and identify discrepancies
• Strong organizational and time management skills
• Effective written and verbal communication skills
• Proficiency in Microsoft Excel and other Microsoft Office applications
• Ability to manage multiple priorities in a deadline-driven environment
• Ability to work independently while also collaborating with cross-functional teams
• Process improvement mindset with a willingness to learn and adapt
• Understanding of merchant processing, card payments, deposits, refunds, and chargebacks

Work Environment:

• The noise level in the work environment is usually moderate as the employee works in an office setting, at an individual workstation, using a telephone and a computer.

Physical Demands:

• Must be able to remain in a stationary position for most of the day
• Constantly operates a computer and other office productivity machinery, such as a printer/copy machine
• This position needs to occasionally move about inside the office

Neumo Summary:

With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.

Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.

Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.

Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.