Ticket Agent

Overview LOCATION: San Antonio, Texas HOURS: Part-Time position up to 30 hours a week based on number of event(s); requires day and night availability COMPENSATION: $15/hour Position Ticket Agent Responsibilities Selling tickets in all ATG Entertainment venues in San Antonio, including the Majestic Theatre, Charline McCombs Empire Theatre, McCombs Empire Theatre, The Espee, and other locations as needed Assist patrons with ticketing needs and questions in person, by email, and over the phone Work as a team member to ensure positive patron experiences Process transactions accurately and efficiently Must be able to communicate effectively Selling and exchanging tickets for Broadway season subscribers on two ticketing systems Work with Marketing and Premium Services on any ticketing needs People, Places, and Things San Antonio's landmark venues: the Majestic Theatre (96 years), Charline McCombs Empire Theatre (112 years), and The Espee (formerly Sunset Station) The box office team collaborates with Marketing, Theatre Services, and Production teams on ticketing needs Box office operates show days/nights; open 3 hours prior to ticketed time and closes 30 minutes past ticketed time (varies for Broadway productions) Experience and Skills At least 6 months experience in ticketing and/or customer service Must be able to communicate effectively Self-motivated and a team player Knowledge of Windows-based programs (Word, Excel, Outlook) Knowledge of the Audience View ticketing system and/or Archtics is a plus Demonstrate excellent customer service skills Capable of multi-tasking in a fast-paced environment Bilingual is a plus Competencies Collaboration / Teamwork Great customer service skills Stress management / composure Quick learner Ability to resolve customer conflicts Benefits Pay rate of $15/hour Flexible schedule Access to preferred seats for select performances Box office located near public transportation in downtown San Antonio About ATG Nothing beats the energy and excitement of a great live performance. Since 1992, ATG has grown to be a world leader in live entertainment with 50 iconic venues across North America, the United Kingdom, and Germany. We partner with top creative talent to present acclaimed productions and operate ticketing sites with millions of customers. ATG emphasizes its core values of Passionate, Smart, Collaborative, and Ambitious. Inclusion, Diversity, Equity, & Access (IDEA) Mission ATG is committed to diversity and inclusion. Our venues strive to be beacons of these ideals in our communities, offering a culture where everyone can bring their authentic selves. #J-18808-Ljbffr