Full Time Reservationist

Reservations Agent- CRO
Hotel Valencia Reservations - San Antonio, TX 78205
Salary Range $16.00 Position Type Full Time
Are you a Customer Service Super Star. Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team. Valencia Hotel Group is a collection of hotels created for today's passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. The Central Reservations Office is based in downtown San Antonio. This is an in-office position with a business casual dress code. The Reservations Agent serves as a key point of contact for guests seeking room accommodations across all Valencia Hotel Group properties. The position plays a critical role in the overall guest experience and supports hotel operations through accurate data entry, communication, and collaboration with internal teams. The role also provides cross functional support to the Collaborative Revenue Optimization Team, assisting with projects, promotions, and office based operational needs as business demands evolve.
Guest Services
Respond to guest inquiries regarding accommodations, rates, and policies
Team Support and Training
Support team goals related to service quality, accuracy, and productivity
Participate in required meetings and training sessions
Adapt to shifting priorities in a collaborative, team-oriented environment
Ability to manage shifting priorities and support multiple projects simultaneously
Document guest interactions and reservation details clearly and accurately
Follow all Valencia Hotel Group policies and procedures
Report unsafe conditions or concerns to a supervisor immediately
Handle inbound and outbound reservation calls for multiple hotel properties
Maintain up-to-date knowledge of hotel offerings, loyalty program, rates, promotions, and policies
Assist with inventory management and availability review as assigned
Support Collaborative Revenue Optimization (CRO) initiatives by assisting with special projects as assigned
Consistently meet established call center performance metrics/revenues
Successfully complete required monthly quality assurance and test calls

Report any unsafe conditions immediately
Ensure office equipment is in proper working condition
Constantly, up to 8 hours per shift with appropriate breaks, using an adjustable office chair
Frequently, including use of a computer keyboard, mouse, telephone, headset, and written documentation
Occasionally, including arm's-length extension to operate office equipment

Interior: Climate-controlled office and call center environment; Shared Office Space
may include limited exposure when entering or exiting the building
High school diploma or equivalent required
Previous customer service or call center experience preferred
Hospitality or reservations experience strongly preferred
Excellent customer service and interpersonal abilities
Proficiency in reservations systems, computer software, and telephone systems
Ability to work in a fast-paced, call center environment
Medical, Dental, Life insurance
Paid Community Service Days
Valencia Hotel Group (and all its affiliates) is an Equal Opportunity Employer Valencia Hotel Group provides equal employment opportunities to all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring,
Valencia Hotel Group