Payroll Associate

Payroll And Operations AssociateThe Payroll and Operations Associate manages Accord's payroll operations and supports EVV workflows by handling UKG payroll processing and imports, DSP (Direct Support Professional) hour reconciliation, EVV (Electronic Visit Verification) training for DSP's, and data integration between HHA Exchange, Netsmart, and UKG. The role ensures accurate, timely, and audit-ready payroll data flow and provides operational support for EVV usage without owning compliance. The Payroll and Operations Associate will report directly to the Senior Accountant, and will work collaboratively with Finance, HR, Billing, and Program leadership to support both operational excellence and exceptional customer service to employees, families, and program partners.Essential ResponsibilitiesPayroll & Data IntegrationManage workflow to ensure all payroll transactions are processed accurately and on time.Complete EVV payroll entries and reconcile payroll between the EHR and payroll systems.Import timesheet data from HHA Exchange into Netsmart to support timely billing and coordination with Billing Specialists and Coordinators.Import timesheet data into UKG to ensure payroll accuracy.Perform thorough data validation across HHA Exchange, Netsmart, and UKG to ensure error-free data sets before processing.Identify and resolve discrepancies (missing hours, incorrect entries, mapping issues) to meet payroll deadlines.Process accurate garnishment calculations in compliance with applicable laws.Process manual checks when required.Ensure proper taxation of employers-paid benefits.Develop and maintain reporting queries or exports to support payroll, billing, and finance operations.Prepare accurate and timely year-end payroll reporting (W-2, W-2c, etc.).Maintain clear, audit-ready documentation of payroll imports, validations, and reconciliation steps.Auditing & ComplianceMaintain audit-ready documentation for all payroll imports and reconciliation activities.Support programs in identifying and resolving billing and unit-utilization errors within EVV and EHR systems.Collaborate with the billing team when payroll corrections impact billing.Review or create processes and policies to maintain and strengthen internal controls.Perform cross-system reconciliations to ensure payroll data aligns with billing and compliance requirements.Ensure 245D program compliance for service delivery.Support annual audits and other finance monitoring reviewsCollaboration & CommunicationRespond to employee inquiries promptly and professionally.Partner with program leaders, HR, and Finance to improve payroll processes across payroll groups.Provide technical guidance and training to program staff on payroll, EVV, and data-integration workflows.Partner with program coordinators to ensure clear communication with people supported, families, and DSPs regarding payroll and EVV.Resolve inquiries within one business day to maintain a high standard of customer service.Communicate effectively with internal teams and external partners, adapting technical information for non-technical audiences.Continuous Improvement & OutreachContribute to operational improvement initiatives to enhance productivity, accuracy, and turnaround time.Identify opportunities to improve data workflows and system integrations that reduce manual entry and increase accuracy and productivity.Contribute to system enhancements projects or upgrades that impact payroll, billing and finance data.Support growth and development initiatives for EVV programsOtherImprove efficiency and effectiveness of processes and systems through smart use of technology and digital tools.Serve as a positive representative of the agency in all interactions.Perform other duties as assigned.