Senior Program Manager - Governance & Strategic Programs (GMPO)

Who are we?Equinix is the world’s digital infrastructure company, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.Job SummaryWe are seeking a Senior Program Manager to lead governance, operating model development, and strategic coordination across Global Markets and Product (GMPO). This role is responsible for bringing structure, visibility, and consistency to complex, non-traditional programs—including site closures, End-of-Life (EOL) strategies, customer migrations, and interim workarounds. This individual will play a critical role in defining how we operate globally, establishing scalable playbooks, and ensuring leadership has clear, actionable insight into IBX decisions and customer outcomes. Responsibilities Governance & Operating Model Leadership Design and implement governance frameworks across GMPO programs (closures, EOL, migrations, workarounds) Establish and continuously improve playbooks, standards, and ways of working Drive consistency in decision-making, documentation, and execution across regions Facilitate governance forums, ensuring clear outcomes, accountability, and follow-through Guide delivery and execution teams on adoption of defined processes and standards, ensuring consistent application across programs Continuously monitor process effectiveness, identifying gaps and adjusting frameworks to improve execution, speed, and quality Strategic Program Coordination Provide structure and oversight for complex, cross-functional initiatives that may not fit traditional program models Support prioritization and decision-making for IBXs under review or in transition Partner with global and regional leaders to align on strategy and execution pathways May directly manage high-priority or top-tier customer scenarios Intake, Triage & Advisory Own and operate program intake processes, including evaluation, scoping, and prioritization Maintain centralized tracking systems and databases for all in-scope programs and IBXs Consult with cross-functional teams (Operations, Sales, Finance, Legal, etc.) on unique or complex edge cases Ensure clarity on ownership, funding, and next steps before program activation Executive Dashboards & Reporting Develop and maintain global dashboards providing visibility into IBXs under review, strategic options, approved actions, and final customer dispositions Deliver clear, concise reporting to executive leadership (RAG status, key risks, decisions required) Translate complex program landscapes into simple, actionable insights Qualifications 7+ years of program or project management experience, with a strong focus on governance, operations, or strategy Proven track record of building and running governance frameworks and process-driven programs Experience managing complex, cross-functional initiatives in a global environment Strong understanding of data center operations, infrastructure lifecycle (EOL), or colocation environments preferred Experience developing dashboards, tracking systems, and executive-level reporting Demonstrated ability to manage ambiguity and structure loosely defined problem spacesKey Competencies Strategic Thinking: Able to connect individual programs to broader business objectives Governance Leadership: Strong discipline in driving structure, clarity, and accountability Systems Thinking: Ability to design scalable processes and operating models Executive Communication: Distills complexity into clear, concise insights for leadership Judgment & Influence: Confident navigating trade-offs and influencing cross-functional stakeholders Operational Excellence: Continuously refines processes based on real-world execution, driving measurable improvements Why This Role Matters This role defines how GMPO operates at scale. By bringing structure to complex, global challenges—such as closures and EOL decisions—it enables faster, better-informed decisions, improved customer outcomes, and stronger alignment across the organization. The targeted pay range for this position in the following location is / locations are:United States - Dallas Infomart Office DAI : 136,000 - 204,000 USD / Annual Canada - Toronto Office TRO : 139,000 - 209,000 CAD / Annual Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.Equinix BenefitsAs an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.Employee Assistance Program: An Employee Assistance program is available to all employees. US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms. Canada Core Benefits: - Insurance: You may enroll in healthcare coverage that is designed to complement the provincial healthcare system, along with life, disability and optional benefit plans that are designed for you and your eligible family members. - Retirement: You may also enroll in Equinix-sponsored retirement or savings plans: Defined Contribution Pension Plan (DCPP), Group Retirement Savings Plan (RRSP) and Tax-Free Savings Plan (TSFA). - Vacation and Paid Holidays: Equinix offers both vacation and personal time, along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to specific plan or program terms, and to change at Equinix discretion. Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form. Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. We use artificial intelligence in our hiring process. Learn more here. This posting is for a backfill position, meaning it is to fill an existing vacancy within our organization. SummaryLocation: Dallas Infomart Office DAI; Toronto Office TROType: Full time