Business Services Specialist (Business Banking Specialist)

Job Summary The Business Services Specialist is responsible for supporting the development, implementation, administration, and continuous enhancement of the Credit Union's Business Services program. This position partners with Business Services leadership and cross-functional teams to help establish, support, and optimize business deposit, treasury management, and small business lending services while ensuring efficient, compliant, and member-focused operations. Job Details Description Job Summary The Business Services Specialist is responsible for supporting the development, implementation, administration, and continuous enhancement of the Credit Union's Business Services program. This position partners with Business Services leadership and cross-functional teams to help establish, support, and optimize business deposit, treasury management, and small business lending services while ensuring efficient, compliant, and member-focused operations. Duties & Responsibilities Support implementation of business deposit, treasury management, and small business lending products and services. Assist with workflow design, procedure development, forms, job aids, and operational documentation. Participate in requirements gathering, testing, user acceptance testing, and implementation readiness. Coordinate assigned implementation activities with internal departments, vendors, and consultants. Support the administration of Business Services products and services. Assist with business account servicing, loan processing, documentation, underwriting support, portfolio administration, and treasury management support. Maintain accurate operational records and ensure a high level of member service. Identify opportunities to improve efficiency, consistency, and member experience. Maintain and update procedures and recommend workflow improvements. Support change management and operational readiness initiatives. Support technology implementations, system enhancements, issue resolution, and vendor relationships. Coordinate assigned project tasks and monitor implementation activities. Prepare operational reports and monitor business performance metrics. Assist with quality reviews and recommend operational improvements. Compliance, Risk Management & Business Support Support compliance with applicable regulations, policies, and procedures. Skills Strong analytical, organizational, communication, and problem-solving skills. Ability to manage multiple priorities and collaborate effectively across departments. Proficiency with Microsoft Office applications and the ability to learn new business systems. #J-18808-Ljbffr Educational Federal Credit Union