Unappreciated Automotive Service Advisors / Writers Looking to make a mint while Laughing Again

Job Description

Job Description

AutoLab is a small business in Englewood, CO. We are professional, agile, professional and our goal is to To Build The Dream Team of Industry Professionals Devoted to Quality Laughter and Prosperity.

Our work environment includes:

• Modern office setting
• Food provided
• Growth opportunities
• Wellness programs
• Regular social events
• On-the-job training
• Company perks
• Flexible working hours

If you are reading this, I know it is hard to take that leap, take a chance applying, and risk CHANGE. I want to make it easy for you...
On the other side of fear is EVERYTHING
My name is Jason and I am the owner of AutoLab in Denver and I am going to be 100% transparent with you.
I know what it feels like to be unappreciated as a great automotive technician. I know how it feels to not have your voice heard. To work with broken or no shop tools. To feel like nothing we do matters. I was there for a long time. So I made sure that my shop was going to be anything but that!
AutoLab was opened over 17 years ago. From the day I opened my doors I vowed to change how this industry views automotive repair. I wanted to be THE shop that people talked about. I wanted to give my customer's a product they could rave about. An experience that they could not get anywhere else.
In order to do that I had to create a culture where my employees were heard and part of something bigger than just a job. I wanted to create a shop built on mutual respect among every team member. I wanted to make sure we had every piece of tool and equipment needed to get the job done right. Most importantly, I wanted to always show appreciation and be the place where EVERYONE wanted to work. We have been working at this since the day we opened and we have no plans to stop.
Are we perfect...no way. But we strive for it every day. We have a team that is second to none and we build on our failures together and grow from them
We are without a doubt the fastest growing shop in the area and we need to add technicians, a foreman, and a service advisor to keep up with this growth.
So why tell all of this to you in a job ad? Because when you apply I want you to know the kind of shop owner and positive company mindset you are applying to be a part of. I want you to know that there IS a better place and future for you and your family.
You have probably not read a job ad like this before. That is because you have never worked for a company like this before. Take a chance and apply today.
We pay very well
We have health care
We have a 401K with company match
Team lunch every Friday
Pay for training
Pay to go to training
Pay for all certifications
Paid PTO and vacation time (Paid out on production hours averaged- not your base!)
Employee parts purchases at cost
Team building events
A ton more...
Call, email, or text me any time. I look forward to meeting youJoin our dynamic automotive team as a Service Advisor and become the vital link between our valued customers and our skilled technicians. In this energetic role, you will be the friendly face guiding customers through their vehicle service experience, ensuring they receive exceptional care and clear communication. Your enthusiasm and mechanical knowledge will help you confidently recommend services, upsell maintenance packages, and build lasting customer relationships. This position offers an exciting opportunity to thrive in a fast-paced environment where your automotive expertise and customer service skills make a real difference every day.

Responsibilities

• Greet customers warmly and listen attentively to understand their vehicle concerns and service needs.
• Clearly explain recommended repairs and maintenance services, including oil changes, tire service, brake repair, suspension, alignment, shocks & struts, transmissions, diesel engine repair, air brake systems, and auto body repairs.
• Prepare detailed auto estimates using dealership or shop management software, ensuring transparency and accuracy.
• Upsell additional services and maintenance plans that enhance vehicle performance and safety while meeting customer needs.
• Coordinate with technicians to prioritize repairs and ensure timely completion of services such as mechanical diagnostics, automotive repair, and vehicle inspections.
• Manage service writing processes efficiently while handling cash transactions accurately.
• Maintain thorough records of all service activities, customer interactions, and parts used for each vehicle.
• Follow up with customers post-service to ensure satisfaction and foster ongoing relationships that encourage repeat business.
• Stay informed about the latest automotive technologies, repair techniques, and industry standards to provide expert advice.
• Promote a positive team environment by collaborating with colleagues to improve workflow and customer experience.

Qualifications

• Proven dealership or automotive service management experience with a strong understanding of automotive diagnostics, repairs, and maintenance procedures.
• Hands-on mechanic experience or mechanical knowledge related to vehicle systems such as transmissions, brakes, suspension, tires, diesel engines, shocks & struts, air brakes, alignments, oil changes, and auto body repairs is highly desirable.
• Exceptional customer service skills with the ability to communicate technical information clearly and professionally.
• Experience in auto estimating software and service writing is preferred.
• Demonstrated ability to upsell services tactfully while maintaining integrity and customer trust.
• Strong organizational skills with attention to detail in cash handling and record keeping.
• Ability to work efficiently in a fast-paced environment while managing multiple tasks simultaneously.
• Valid driver’s license with a clean driving record is often required. Join us as an Automotive Service Advisor where your passion for cars combined with your dedication to exceptional customer care will drive success—for both our customers and your career!

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