IT Project Manager I

Service Delivery ManagerLocations: 5 locations, please let us know what location your candidate can support. Here are the 5 locations: 1650 W Crosby Rd Carrollton TX 75006, 800 Federal St Andover MA 01810, 6700 Tower Circle Franklin TN 37067, 1111 Pasquinelli Dr. Westmont IL 60559, 1101 Shiloh Glenn Drive Morrisville NC 27560. Schedule: Hybrid, 3 days on site. Duration: 6 months. Rate Info: ***-40 an hour during contract, Salary Conversion: 70-85K (this is if candidate is offered perm role).Top 3 Skillsets Needed:Multitasking multiple work streams at one time. This will be for several different locations and workloads within those locations. This role is not to run meetings but rather to run programs at the same time.The ability to predict next steps and ask about next steps to proactively act on these multiple workloads. This person must have experience driving and not simply monitoring projects or making calls. This person must engage others, anticipate issues, anticipate priorities and constantly be reprioritizing their day and actions of others based on new inputs of what is urgent, behind, has a deadline, or affects other's ability to complete their projects pieces. This person will be the hub and will have to drive traffic.Follow through and strong oversight along with well organized processes that are agile for the reprioritizing mentioned in the last skill.Service Delivery Manager (SDM) is the conductor of the delivery team and is accountable for all customer call and web-based intake, scheduling, coordination, material procurement and various other direct delivery coordination activities. This position is equivalent to a Service Project Manager position. This is a Critical Path and high accountability role and demands a highly committed and dynamic individual. The primary areas of focus for this position are:Customer Service Request IntakePlanning and preparation for core service execution teamsOwnership of all coordination for core service deliveryWork Order Creation and lifecycle managementCross-functional collaboration and communication to ensure streamlined and expeditious deliveryDirect support of our customersOperational excellence and world class service deliveryDuties include but not limited to:Service Delivery Planning for all core service typesService AgreementsReactive work ordersQuoted ServiceRelationship Development with execution/action teamsCoordination of internal and external teams and subcontractors in a rapid response business environmentNetworking internally and externallyQualifications:Familiarity and a general understanding of the systems we support and the components withinStrong interpersonal skill including the ability to manage in highly charged situations internally and externallyExceptional communication skills - verbal and writtenSoftware/SkillsStrong Experience with Microsoft OfficeVirtual (PC Based) Call Systems (Genesys system preferred)Work Order Management Systems (Salesforce bFO/bFS Lightning preferred)Tableau (user level)Microsoft Dynamics (Preferred)Commitment to excellent customer serviceBest in class organizational skillsAbility to manage and prioritize multiple responsibilities simultaneously