Project Manager, Tenant Services

Job Description

Incredible opportunity to be part of an amazing portfolio and team!

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Based at The Village at Totem Lake in Kirkland, WA we are currently seeking a Project Manager, Tenant Services who embodies our values: kind, scrappy, uplift communities, creative persistence, curiously open minded, magical places, and build great teams.

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In addition to a competitive compensation package, CenterCal offers a comprehensive benefits package and company culture that is collaborative and focused on the health and well-being of its strongest asset – all employees!

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• Medical, dental, vision, short-term disability, long-term disability and a group term life benefit.
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• 401k plan - Under the Company’s current benefits package, eligible employees can begin participating after 90 days of employment.
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• Financial advisement services through the company’s 401k advisor.
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• Unlimited PTO Plan
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• Company paid holidays
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• Two paid community service days – one individual volunteer day and one company-sponsored.
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• Flexible spending accounts and more!
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GENERAL PURPOSE:

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The Project Manager, Tenant Services is responsible for managing and coordinating Tenant Improvement (TI) projects at designated properties within the CenterCal Properties portfolio, under the direction of the Vice President, Tenant Services.

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This role encompasses a broad range of complex projects, including anchor tenant buildouts, pad site developments, design-build and turn-key improvements, storefront renovations, and other assignments as required. The Project Manager, Tenant Services acts as the primary liaison between CenterCal Properties, tenants, and their architects, consultants, and contractors to ensure clear communication and effective execution throughout all phases of project planning and construction.

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KEY RESPONSIBILITIES/DUTIES: Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions of the job.

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Responsibilities include, but are not limited to:

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• Lead tenant coordination efforts for assigned projects to ensure timely, high-quality lease commencements and tenant openings that align with landlord/tenant design, permitting, and construction requirements.
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• Define landlord and tenant work scopes and provide accurate information to the estimating team for budget development, contract negotiations, and full-cycle project management, including cost reconciliation.
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• Support the development and validation of conceptual estimates and hard costs for lease budgeting purposes.
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• Contribute to lease documentation by reviewing and drafting language for construction addendums and work exhibits to clearly define landlord and tenant responsibilities.
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• Review and approve construction drawings and signage plans from both landlords and tenants to ensure alignment with lease terms, design standards, and budget constraints.
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• Approve contractor pay applications and tenant allowance packages in compliance with project agreements and budget guidelines.
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• Provide consistent weekly updates on project progress and status of work in progress.
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• Collaborate daily with internal teams, external consultants, tenants, and third parties to coordinate all aspects of assigned projects.
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• Build and maintain strong working relationships with local municipal departments relevant to assigned projects.
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MINIMUM QUALIFICATIONS: The following qualifications are required to successfully perform the duties of this position. Note that qualifications may vary based on department size and/or geographic location.

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Knowledge:

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• Minimum of 4 years of experience in Tenant Coordination and/or Project Management, preferably within retail, lifestyle, or mixed-use developments.
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• Demonstrated experience in the development or redevelopment of retail properties.
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• Strong architectural and technical design background, with a strong understanding of core building systems, including plumbing, mechanical, electrical, and fire/life safety systems.
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• Proficient in reading and interpreting architectural and engineering drawings.
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• Excellent written and verbal communication skills, with the ability to communicate effectively across various stakeholders.
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• Strong computer proficiency, including standard office software and relevant project management tools.
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• Capable of working independently with minimal supervision while managing multiple priorities.
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• Strong critical thinking, problem-solving, and decision-making skills.
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• Highly organized, detail-oriented, and goal-driven with a strong work ethic.
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Skills/Abilities:

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• Strategic thinker with the ability to analyze complex business and financial data and develop innovative, effective solutions.
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• Strong planning, organizational, and leadership skills, with proven experience in supervising and guiding teams.
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• Exceptional communication skills, including verbal, written, and executive-level presentation capabilities.
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• Results-driven with a strong focus on customer satisfaction and relationship management.
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• Adept at building effective relationships across all organizational levels and cultural backgrounds.
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• Skilled in leading and facilitating change in dynamic environments.
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• Collaborative team player with the ability to influence and lead cross-functional teams toward shared goals.
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PHYSICAL DEMANDS: The following physical demands are representative of those required to successfully perform the essential functions of this job. Reasonable accommodations may be provided for individuals with disabilities.

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This role requires the ability to communicate effectively, compile and prepare documents, and operate standard office equipment. Physical ability to climb ladders, navigate active construction sites, and tolerate exposure to dust, debris, and typical site conditions is required.

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Routine travel, including day and overnight trips, is expected to meet project needs.

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WORK ENVIRONMENT: The work environment includes a mix of general office settings and active construction or property sites. Extended hours may occasionally be required during critical project periods. Frequent travel to property locations is necessary for meetings and on-site project coordination.