Operations Support Services Associate I

Operations Support Services Associate I

We are currently looking for an Operations Support Services Associate to join our team! Our Operations Support Services department is responsible for indexing all incoming documents, handling policy archive requests, processing return mail, updating mailing addresses across multiple administrative systems, and working through incoming Lost Policy Search Requests.

Key Responsibilities

• Indexing all incoming correspondence to appropriate business areas
• Documenting and sorting incoming checks
• Updating policyholder and agent information in administrative systems
• Processing returned mail

Experience and Qualifications

• Independent problem-solving abilities
• Detail-oriented with a strong attention to deadlines
• Ability to prioritize tasks with competing deadlines
• Computer proficiency and willingness to learn new systems
• Excellent organizational skills
• Typing speed of at least 40 wpm
• Ability to work in a team environment
• 4 year degree or years of relevant experience

Americo: We're in this for life! The roots of the Americo family of companies date back more than 100 years. Americo is a life insurance and annuity company providing innovative products to our customers. At Americo, it's the people who make things work, so we hope you join us! What you'll love about working at Americo:

Compensation: Our competitive pay and robust bonus program, offered to all associates, will make you feel valued.

Learning and development: We prepare you for success with a comprehensive, paid training program. Additionally, our Talent Development team creates various development opportunities for associates at every stage of their careers.

Work-life balance: We value work-life balance with our generous paid time off; you begin accruing hours every month, and they increase with tenure. All new hires earn over three weeks of paid time off annually, plus 11 paid company holidays! We also support new mothers with a maternity leave program, along with paid STD and LTD.

Health and well-being: We commit to your health and well-being and are proud to offer comprehensive health and life insurance options, including FSA or HSA accounts and subsidies to support your health and fitness goals through vendor partnerships at The Y, Orange Theory, WW, and more.

Future planning: Americo offers a 401(k) with a company match. We also have tuition reimbursement programs to further your education.

Giving back: We support several local organizations, such as Ronald McDonald House, Hope Lodge, the American Red Cross, Harvesters, and many more. Our associates volunteer their time and donate money alongside the company to make a difference in our community.

The fun stuff: Americo participates in the Kansas City Corporate Challenge, a great way to connect with coworkers. Additionally, we host events like a Royals Party at the K, a legendary Holiday Party, and in-office events with local vendors to allow associates to step away from work and enjoy each other's company.

Bustling environment: Our newly renovated offices are conveniently located in downtown Kansas City, within walking distance of your favorite restaurants and attractions. Plus, you'll receive complimentary paid parking near our Americo offices downtown parking is a premium, but we've got you covered.