Customer Service Representative

Job Description

Call Center Representative | Customer Service Representative | Hybrid Opportunity

• Minnetonka, MN
• $17-$21/hour DOE
• Monday-Friday | 8:00 AM-5:00 PM
• Hybrid Schedule After Training
• Contract-to-Hire

Launch Your Career with a Growing Technology & Telecommunications Organization

Are you looking for a customer service, call center, dispatcher, scheduling coordinator, customer support, help desk, or administrative support opportunity with long-term career growth?

A growing telecommunications and technology services company is seeking a Call Center Representative to join its operations team. This is an excellent opportunity for individuals who thrive in a fast-paced environment, enjoy helping customers, and are interested in building a career within customer service, project coordination, operations, technology, IT support, sales support, or telecommunications.
Key Responsibilities

• Answer and manage high-volume inbound calls
• Provide exceptional customer service to clients, vendors, technicians, and business partners
• Route calls and follow established escalation procedures
• Document customer interactions and service updates accurately
• Enter, update, and maintain information in multiple computer systems
• Process technician check-in and check-out communications
• Coordinate technician scheduling reminder calls
• Track service-related information and ensure completion of required tasks
• Collaborate with internal departments to resolve customer concerns
• Maintain professionalism during urgent or high-pressure situations
• Support daily operations and administrative functions

Qualifications

• High School Diploma or equivalent
• Customer service, call center, reception, dispatching, scheduling, administrative, or support experience preferred
• Strong computer and data entry skills
• Proficiency with Microsoft Office (Word, Outlook, Excel)
• Experience with multi-line phone systems is a plus
• Excellent verbal and written communication skills
• Strong attention to detail and organizational skills
• Ability to multitask in a fast-paced environment
• Dependable, self-motivated, and team-oriented
• Ability to remain calm and professional while handling escalated calls

Ideal Backgrounds

We encourage applicants with experience in:

• Customer Service Representative
• Call Center Representative
• Customer Support Specialist
• Contact Center Agent
• Administrative Assistant
• Front Desk Coordinator
• Receptionist
• Dispatcher
• Scheduling Coordinator
• Help Desk Support
• Operations Coordinator
• Service Coordinator
• Client Relations Representative
• Technical Support Representative
• Hospitality or Retail Customer Service

What You'll Gain

• Hybrid work schedule after training
• Career advancement opportunities into Project Management, Sales, Operations, and IT
• Annual reviews and growth potential
• Collaborative and supportive team environment
• Employee recognition and engagement programs
• Stable Monday-Friday schedule with no weekends
• Opportunity to learn telecommunications, technology, operations, and customer support industries

If you're seeking a customer service job, call center position, hybrid office role, administrative support opportunity, scheduling coordinator position, dispatcher role, customer care representative opening, or entry-level operations opportunity, we'd love to hear from you. Apply today!


All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.


Job Reference: JN -072026-426188