Office Assistant

Office AssistantSenior Helpers of PortageNon-exempt hourly position: $19 to $22 per hour, depending on experienceWe are seeking an Office Assistant who is passionate about making an impact on people's lives. At Senior Helpers of Portage, we provide care and comfort so seniors can age safely and gracefully in their own homes. Every team member contributes to our mission of providing exceptional in-home care every day. We are proud to be part of a franchise system that is the first and only national home care provider to receive certification as a Great Place to Work.This is a great opportunity to join a growing agency and gain hands-on experience across recruiting, client care coordination, and daily office operations. You will work closely with, and provide day-to-day administrative support to, the owner and Office Manager, helping keep our caregiving and office teams running smoothly.If you are someone who has excellent communication and problem-solving skills, is able to juggle multiple priorities, and has a strong desire to serve others, this role is for you!Caregiver SupportAssist with caregiver recruitment, interview scheduling, and onboarding paperworkHelp coordinate caregiver scheduling, training sessions, and orientation logisticsPrepare new hire packets and employee handbooksEnsure caregiver employment paperwork is completed properly and filed according to policySupport caregiver retention efforts by helping organize recognition activities and rewardsClient CommunicationsPrepare and distribute client welcome packetsEnter and file information from incoming leads and existing clients, maintaining strict confidentiality (following HIPAA and other privacy policies and regulations)Help maintain clear, timely communication with clients, family members, caregivers, and others involved in a client's careOffice SupportAnswer and screen incoming phone calls in a pleasant, warm, and professional mannerPerform general office functions such as filing, data entry, mail handling, and supply managementAssist the Office Manager and owner with billing and invoicing tasks as neededMaintain organized physical and electronic client and caregiver filesSupport other administrative tasks and projects as assignedQualificationsHigh school diploma or equivalent requiredAssociate's or Bachelor's degree a plusAt least one year of administrative, clerical, or customer service experiencePrior experience in home care or the health care industry a plus, but not requiredWorking knowledge of Microsoft Office suite requiredStrong organizational skills and attention to detailBackground checks and other pre-employment screening will be requiredBenefitsJob Type: Full-timePaid training and opportunities for growth within the companyEqual Opportunity EmployerAbout Senior Helpers:We are an independently owned and operated franchisee of SH Franchising, LLC dba Senior Helpers®. Senior Helpers® has been the nation's premier franchisor of in-home senior care franchisees since 2005, with locations across the country. Our services range from specialized care for those with chronic diseases to companion services for seniors looking for assistance with daily activities. Our mission is to provide compassionate care and improve the quality of life for our clients, their families, and our employees.We are proud to be an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, and local laws.IND801