Operations Manager

Job Title: Operations Manager Location: Saratoga Springs, NY & Albany, NY Reports to: Founder/CEO Company: Lola Saratoga About Lola Saratoga Lola Saratoga is a fast-growing, luxury resale business specializing in pre-owned luxury designer handbags and accessories. With 2 physical retail locations, a growing e-commerce presence, and a vibrant social media following, we pride ourselves on providing an elevated shopping experience and reflecting the values of sophistication, trust, and exceptional service. Position Overview The Operations Manager is responsible for overseeing day-to-day store operations across all Lola Saratoga retail locations. This individual leads a high-performing team and collaborates closely with store management and the Director of Merchandising to drive performance, ensure operational excellence, and uphold brand standards. The ideal candidate is detail-oriented, adaptable, and brings a passion for executing retail strategy in a fast-paced environment. Key Responsibilities Performance Drive operational success by managing total store operations including sales floor execution, merchandising, and store readiness Partner with the Director of Merchandising to align operational workflows with product strategy and customer experience goals Collaborate with store managers to ensure cohesive brand messaging and consistent execution across locations Monitor KPIs including sales targets, shrink, staffing efficiency, and customer satisfaction metrics Execute seasonal transitions, promotional events, and high-volume periods with clear planning and team coordination Manage inter-store transfers and inventory availability with precision and urgency Analyze operational reports and audit results to identify and implement process improvements People Lead, coach, and develop a team of 8–10 store associates and managers across locations Cultivate a collaborative team culture rooted in accountability, professionalism, and hospitality Ensure all team members are trained on operational procedures, product knowledge, and brand standards Support hiring, onboarding, and performance development in partnership with HR and store leadership Provide ongoing coaching, conduct performance reviews, and create development plans for team members Partner with store managers to maintain adequate staffing levels and adapt scheduling to seasonal traffic Process & Compliance Implement and manage store-level operational policies, procedures, and tools—including loss prevention protocols, opening/closing standards, and customer service processes Lead the development, rollout, and continuous improvement of Standard Operating Procedures (SOPs) to ensure consistency, efficiency, and compliance across all locations Ensure SOPs are well-documented, communicated, and adopted by store teams through effective training and accountability measures Oversee inventory control tasks including supply ordering, inventory adjustments, damages, and transfers Ensure compliance with cash handling procedures, store safety standards, and loss prevention strategies Use task management and communication tools to drive execution of merchandising sets, price changes, and operational checklists Maintain clean, organized, and brand-appropriate retail environments across locations Brand & Culture Mirror and reflect the Lola Saratoga brand aesthetic and service values in all operational decisions Act as a brand ambassador, ensuring all team members consistently deliver a luxury-level customer experience Ensure product presentation, store layouts, and staff behavior align with the elevated expectations of a designer retail client base Stay informed on trends in luxury resale and designer fashion to support business relevance and customer engagement Qualifications 3–5 years of experience in multi-unit retail operations or store management; luxury or fashion retail preferred Proven ability to lead and develop teams, manage inventory, and execute operational initiatives Skilled in reading sales and inventory reports and translating data into actionable strategies Strong organizational and multitasking abilities in high-volume, fast-paced environments Familiarity with POS systems, scheduling platforms, and task management tools Excellent interpersonal, written, and verbal communication skills Enthusiastic about designer goods with an appreciation for luxury craftsmanship and customer expectations Why Lola Saratoga? You’ll join a company that celebrates quality, detail, and authenticity. At Lola Saratoga, we value hands‑on leadership, a polished customer experience, and strong operational discipline—all while working with a product that inspires joy and confidence. Be part of a team where your operational expertise has a direct impact on a growing brand. This is a full time, in person position and requires travel between our Saratoga Springs and Albany store locations. Benefits include medical, vision, and dental insurance and PTO. #J-18808-Ljbffr