Operations/Facilities Manager

About The Role
The Operations Manager is responsible for the efficient operation, maintenance, and long-term preservation of all physical assets of the property. This role ensures a clean, safe, and well-maintained environment by directing internal teams and vendor partners, coordinating with cross-functional departments, and executing corporate operational initiatives effectively. The Operations Manager partners closely with the General Manager to support strategic objectives and deliver consistent, high-quality experiences for retailers, customers, and partners.

About The Role
The Operations Manager is responsible for the efficient operation, maintenance, and long-term preservation of all physical assets of the property. This role ensures a clean, safe, and well-maintained environment by directing internal teams and vendor partners, coordinating with cross-functional departments, and executing corporate operational initiatives effectively. The Operations Manager partners closely with the General Manager to support strategic objectives and deliver consistent, high-quality experiences for retailers, customers, and partners.

The successful candidate must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

What You Will Do
Strategic Leadership and Property Operations

Lead day-to-day facility management including direct oversight of housekeeping maintenance and other contracted service providers

Execute preventative maintenance programs and maintain required documentation

Conduct routine property inspections to ensure operational and appearance standards

Provide guidance on mechanical operational and construction-related issues

Address tenant operational concerns and enforce property policies

Ensure compliance with corporate programs operational standards and tenant requirements

Manage daily performance of energy systems including lighting and HVAC

Oversee operational budgets and participate in capital planning

Manage safety programs environmental compliance and emergency preparedness

Coordinate tenant buildouts and act as liaison with contractors, agencies and local officials

Participate in the Manager on Duty (MOD) schedule during non-office hours, including evenings, weekends, and holidays.

Sustainability and Energy

Monitor utility consumption, rate structures, and rebates using building control technologies

Manage energy systems for optimal daily performance and maintain proper scheduling of lighting and HVAC to support efficiency goals.

Financial Management

Review and approve expenses in alignment with company policy

Manage budget performance with focus on operational efficiency and cost control

Capital Projects

Partner with the General Manager and Corporate Operations to develop annual and five-year capital plans

Manage capital projects including bidding contract management and execution

Environmental Health and Safety

Implement and manage all EHS programs including hazardous materials emergency procedures and safety training

Serve as the primary safety coordinator

Tenant Coordination

Maintain working knowledge of plans and conduct required contractor meetings

Oversee tenant and landlord construction projects, ensuring compliance with codes, permits, and lease requirements.

Develop strong tenant relationships through pre-construction and follow-up meetings with tenant contractors.

Ensure compliance with Rules & Regulations, lease requirements, and timely completion of construction.

Assist Tenant Coordination with as-built conditions, available utilities, and known constraints.

Must be able to return to the property within 30 minutes due to unforeseen circumstances.

The Employer retains the right to change or assign other duties to this position.

What You Bring

3+ years of experience in strategic operations or commercial construction

Strong communication problem-solving and organizational skills

Ability to read and interpret blueprints

Proficiency with Microsoft Office

Macerich's Total Rewards

Best-in-class benefits with affordable employee contribution levels

Paid time off, including vacation time, 12 paid holidays and 80 hours of sick time annually

401(k) match with immediate vesting

Ability to purchase company stock at a 15% discount

24 paid volunteer hours and employer charitable match

Employee Assistance Program

Career-development resources

Comprehensive wellness program including a ClassPass membership

And more…

At Macerich, in-person work at our offices is a top priority because it allows us to collaborate more effectively, build stronger connections, and maintain the culture that drives our success. To that end, we do believe in a healthy work/life balance and are proud to offer Remote Fridays for our Corporate offices and Field Fridays for our Retail Properties.

The compensation for this position is determined based on several factors, including the candidate's experience, qualifications, and the specific requirements of the role. Final salary offers will be discussed during the interview process and will reflect the candidate's skills and the company's compensation structure. The range for this role is $114,000-$130,000 with a 15% bonus potential.

Who We Are
Macerich is one of the country's leading owners, operators, and developers of major retail real estate (NYSE:MAC). Our high-quality retail properties in many of the most affluent and densely populated U.S. markets set Macerich apart. By bringing communities together, we create long-term value for our shareholders, partners and customers. As we work together to achieve our mission, our shared values drive our progress: Excellence, Relationships, Optimism, Integrity, Empowerment and Fun.

Macerich is an Equal Opportunity Employer committed to employing a diverse workforce. Qualified applicants will be considered without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status or disability.

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