Service Desk Technician

Overview One of TEKsystems' clients, a company headquartered in Birmingham with locations across the country, is looking for a Service Desk Technician. The IT Service Desk is the first line of support for the company's internal end users. Service Desk Specialists are responsible for escalations from technicians to resolution or elevating to Tier 3 support. Additional responsibilities include support and adoption of Microsoft 365 offerings. The candidates are expected to service over 1600 employees, dozens of applications, and thousands of endpoints. Responsibilities Provide first and second level IT service support; escalate as needed to Tier 3. Support and adopt Microsoft 365 offerings; manage user accounts, access, and password-related issues. Handle remote technical support via telephone in a service/call center environment; multitask across tickets, chats, and calls. Install/configure/troubleshoot laptops/desktops/applications/OS; administer IT systems and perform triage for first/second line issues. Support Office 365, Intune, and related applications; utilize ITSM/ITIL processes. Qualifications 3 - 5 years IT Service Center experience. Advanced knowledge of supporting cloud-based applications; 3 - 5 years User Management, Azure Active Directory; identify password related issues and provide resolution. Experience in remote technical support via telephone in a service/call center environment. First and second level laptop/desktop/application installation/OS configuration, administration, and troubleshooting skills. Experience with Office 365, Intune. Ability to multitask and handle tickets, chats, and calls; ITSM/ITIL familiarity. Skills Help desk, Help desk support, Troubleshooting, Customer service, Service desk, Active Directory, Office 365, Technical support, Ticketing system, Password reset, ServiceNow, Hardware, VPN, Windows 10 Additional Information This role is 100% onsite in Birmingham, AL. There is a second opening as the ideal group consists of one mid-to-senior level technician and two "greener" candidates. Experience Level: Intermediate Job Type & Location: Contract to Hire position based out of Birmingham, AL. Pay: $25.00 - $27.00/hr. Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits may include: Medical, dental & vision; 401(k) plan; Life Insurance; Short/long-term disability; HSA; Transportation benefits; Employee Assistance Program; Time Off (PTO/Vacation/Sick Leave). Work Location This is a fully onsite position in Birmingham, AL. Application Deadline This position is anticipated to close on Feb 13, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. TEKsystems is an Allegis Group company. We are a team of 80,000 strong, working with over 6,000 clients across North America, Europe and Asia. We are an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. #J-18808-Ljbffr