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Account Manager

Alpha Staffing and Recruiting

Job Description
About the role

We're hiring an LTL Account Manager for our partner brokerage! This role combines operations and sales - managing shipments, supporting customers, and driving growth.

Key Responsibilities:

Operations

  • Tender and monitor orders, ensuring on-time execution.
  • Manage LTL shipments: secure carriers, provide quotes, and prepare documentation.
  • Track live orders, update customers/carriers, and resolve discrepancies.
  • Escalate freight issues to secure carriers and meet delivery deadlines.
  • Maintain accurate records and ensure billing/payment accuracy in coordination with accounting.
  • Process operational reports, resolve outdated quotes, and address aging records.
  • Collaborate with sales agents to finalize and follow up on orders.
Sales
  • Strengthen relationships with existing clients and re-engage inactive accounts.
  • Identify new business opportunities and contribute to revenue growth.
  • Log sales activities and client communications in Salesforce.
  • Provide tailored solutions to customers, ensuring satisfaction and retention.
  • Monitor industry trends and competitive activity to stay ahead of the market.
  • Support team goals by developing proposals, collaborating on initiatives, and closing deals.
  • Respond to customer inquiries promptly to maintain excellent service standards.
Requirements

What We're Looking For:
  • 2+ years in transportation, sales, or account management (LTL experience preferred).
  • Strong organizational, communication, and problem-solving skills.
  • Proficiency in Salesforce, Power BI, and Microsoft Office.
  • Customer-focused, proactive, and results-driven.
Benefits

What We Offer:
  • Competitive base salary.
  • Comprehensive benefits package.
  • Career advancement opportunities in a growing brokerage.
  • Supportive team culture with ongoing training and development.
  • The chance to make a real impact with a fast-moving, customer-focused company.

If you're passionate about logistics, customer service, and building lasting client relationships - we'd love to hear from you. Apply today and grow your career with us!
Vacancy posted 7 hours ago
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