Attorney Liaison

Attorney Liaison

The Attorney Liaison specializes in processing medical records requests from attorney's offices as well as performing a wide variety of tasks such as generating records, affidavits, and other documents as required.

Responsibilities

To review and respond to all attorney requests received via mail, fax, and email, included but not limited to: subpoenas, affidavit requests, billing, and medical records requests

Drafts and prepares records and affidavits pertaining to LOP cases

Creates invoices and accepts payments for attorney and third-party records requests

Tracks and follows up with outstanding requests and invoices

Ensures records are distributed within the legal time limits

Provides customer service via telephone, email and in person daily

Follow-up on outstanding LOPs

Other duties as assigned

Qualifications

Education and/or Experience

Minimum of 3 years medical records experience

Heavy experience in attorney and LOP cases

Skills/Specialized Knowledge

Knowledge of laws that regulate communication and privacy act

HIPAA laws and understanding of the application of all above

Ability to review motions, subpoenas, complaints, and requests for records and independently determine how to process the matter most efficiently

Prepare detailed correspondence for both internal and external audiences

Establish and maintain effective working relationships with others

Organized, able to manage time effectively and efficiently, customer service-oriented, with professional phone presentation, advanced computer skills, ability to research and resolve LOP billing questions

Knowledge of the insurance industry

Professionalism in all dealings, both internal and external

Ability to clearly communicate, both verbally and in writing

Detail oriented

Familiarity with Microsoft Outlook, Word, and Excel

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