Retail Experience Manager (Store Manager)

Job Description

Job Description

Overview

We believe  Running Changes Everything . If you believe that, too, we want to talk. With more than 280 stores and a robust e-commerce site, Fleet Feet is the largest running retailer in the country. Catering to more than runners, we pride ourselves on having an inclusive environment! We believe it’s a privilege to serve and to deliver unmatched service and support when outfitting every customer.  We like to keep things high-spirited, fast-paced and fun, wearing more than a few hats and stepping in to help out wherever it’s needed. We run together to solve problems, reach goals, encourage others and champion our brand.  We are always in pursuit of hardworking people to join our quest and bring our core values to life.

Responsibilities

As a Retail Experience Manager in a store location, you will be responsible for the day-to-day and long-term success of retail staff with a focus on the customer experience. We believe that each one of our staff members is a key contributor to our brand’s success. This position will help create the best customer experience by focusing on what matters most, our team. You will be responsible for effectively recruiting, training, scheduling, coaching, performance management and education. Our Retail Experience Manager will oversee our Retail Sales Associate, or Outfitters, as we call them, to ensure each customer is outfitted with everything they need to get started or to keep going. This position will be expected to be on the sales floor 5 days a week. Joining Fleet Feet is joining a team and a community that ignites and promotes running and fitness. We pride ourselves on putting people first and know that what we do each day does not happen anywhere else, for staff or customers. We truly believe that running changes everything.

Qualifications

• Demonstrated leadership ability with at least one year of retail experience in a Fleet Feet store and 6 months as a Team Lead
• If not a current or previous Fleet Feet employee, the position will require a 6 month probationary period as an Outfitter and then Team Lead before being promoted to Retail Experience Manager
• Proven track record of leading by example, training, and developing staff 
• Ability to have hard conversations, give feedback and coach in the moment
• Available to work a flexible schedule including days, evenings, weekends, and holidays
• Able to manage a schedule and balance the needs of employees and business
• Can manage administrative tasks, customer interactions and a fast-paced environment while staying organized
• Professional and timely internal and external communication
• Deliver the best customer experience by creating a positive staff culture with a focus on performance management and education
• Builds and maintains trust from staff and customers by using sound judgment
• Promotes individual and team performance by setting expectations, delegating and providing tools and resources
• Passionate, positive, self-motivated and detail-oriented
• Support all Fleet Feet initiatives, activities, and functions
• Willing to go above and beyond when needed

Perks:

• Full-time employees are eligible for medical benefits, paid time off and paid holidays
• 401K plan participation
• Quarterly performance-based bonus
• Referral based bonuses
• Training and advancement opportunities within the Fleet Feet brand
• Free and discounted products, training, and company-affiliated race discounts

Fleet Feet franchisees operate as independent business owners. If you apply and are hired at a Franchise location, you would be an employee of that Fleet Feet franchisee and not an employee of the Fleet Feet Corporation. We have opportunities within both our franchise locations and our Fleet Feet Corporation.