Scheduler I Family Medicine MOB 235 Full Time Days

Description

Manages daily patient and physician scheduling using Practice Management system for ordering of labs diagnostic test orders and scheduling doctors visits follow-up appointments and hospital procedures and surgeries as needed. Schedules appointments in order to optimize patient satisfaction provider time and treatment room utilization. Confirms appointments and scans orders into Electronic Medical Record (EMR). Assignments may be of a confidential manner and require judgment and discretion at all times.

Answers telephone and directs calls to appropriate staff makes daily patient physician and other phone calls. Receives and routes messages correspondence and administrative documents to the appropriate staff. Performs phone system/answering service functions. Manages the physicians outlook calendar as needed.

Greets visitors and patients. Preforms patient check-in and check-out including full registration when necessary including determining all insurance coverages as primary secondary tertiary etc. and completing required paperwork for all appropriate to patient prospective patient drug reps and visitor inquiries in a courteous manner. Collects co-pays and outstanding balances. Obtains records and updates personal and financial patient information and signatures from Patients as determined by Medicare State and Federal guidelines. Must stay abreast of current insurance rules and policies.

Maintains cash drawer logs co-pays and other payments reconciles balances. May prepare and reconcile deposit slip.

Verifies referrals and performs pre-certifications as appropriate. Types mails faxes correspondence as needed including sending patient letters new patient paperwork etc. Manages various work queues in EMR as needed.

Orders office supplies and maintains front office and reception area cleanliness.

All other clerical duties as assigned.

EDUCATION: High School Diploma or equivalent.

YEARS OF EXPERIENCE: One to three years experience Customer Service required. Medical office experience and 1-year prior scheduling experience preferred.

REQUIRED SKILLS AND KNOWLEDGE: Copier fax telephone system postage equipment and computer skills (Microsoft Outlook Word and Excel) required. Must be able to multi-task and maintain confidentiality. Must pass skills assessment tests and have the following skills:

1. Strong verbal and social skills to facilitate working respectfully with patients physicians visitors co-workers and drug reps in person or by telephone. Excellent customer service skills.
2. Excellent computer skills in order to utilize Electronic Medical Records systems to find and print records and to scan new records into the system and to utilize the Practice Management System to find whether or not a patient has been seen by this practice to enter registration data to scan insurance cards or other identification.
3. Knowledge of health insurance coverage requirements.
4. Ability to make change if co-pays are collected to post and to balance the log sheet (basic math).
5. Analytical skills required to make decisions based on the facility and clinical situation at hand.
6. Knowledge of and compliance with HIPAA privacy requirements.