Customer Support Associate

Our client, a water technology provider, is seeking an Associate Customer Service Representative for a 6+ month contract opportunity.

This role is remote, but candidates must be US based and close enough to the client's office for training and meetings as needed. Must also available be flexible to work between the hours of 7 AM and 8 PM.

Overview

The Associate Customer Service Representative is an individual contributor who supports essential service and order processes. This role responds to customer inquiries, processes orders, and ensures accurate service delivery, all while following defined procedures. The position requires strong communication skills, a willingness to learn, and the ability to work both independently and as part of a team.

Core Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and other channels.
• Process customer orders, service requests, and required documentation.
• Manage incoming and outgoing calls for both internal and external customers.
• Collaborate with internal teams to resolve customer issues or fulfill requests.
• Enter or update service order requests; provide order confirmation to customers.
• Follow established procedures and company policies in daily tasks.
• Process customer payments and provide proof of payment as needed.
• Provide invoices or generate customer-specific reports upon request.
• Ensure adherence to department standards and service metrics.

Qualifications

• High school diploma and at least 1 year of customer service or related work experience
• Excellent time management, organizational, written and verbal communication skills
• Analytical problem solving and sound decision-making abilities
• Ability to manage difficult or sensitive situations with professionalism
• Willingness to learn and improve processes
• Strong multitasking skills using various communication channels
• Friendly, detail-oriented, and customer-focused approach
• Solid computer and data entry skills

Pay Rate: $22-23/hour