Studio General Manager, Flagship

About Arketa Arketa is building the operating system for modern fitness and wellness. Our mission is to make wellness more accessible by empowering studios and wellness entrepreneurs to grow beyond in‑person classes. We provide a powerful, all‑in‑one platform to manage and scale hybrid wellness businesses; whether online, in‑person, or both. With Arketa, studios can manage schedules, accept bookings and payments, build on‑demand video libraries, host retreats, run automated marketing, and launch fully branded apps and websites. We make it simple for founders to deliver a seamless, professional experience across every customer touchpoint. We’ve raised $15M in Series A funding and are growing quickly. It’s a unique moment to join us. We’re building a category‑defining company in a fast‑moving space, and we’re looking for teammates who are excited to help shape the future of wellness. About the Role We are hiring a Studio Operations & Launch Manager to support the opening and ongoing success of a luxury social wellness club in New York City, as our Flagship to Arketa‑powered studio owners. What success looks like First 30 days – Build the foundation: You'll hit the ground running by owning the studio launch from the ground up: managing the physical buildout, getting facilities ready for day one, and learning Arketa's platform inside and out. You'll also pitch in on a small portion of office management to get a feel for how we operate behind the scenes. 30–90 days – Build the business: Once the studio is live, the focus shifts to growth. You'll lead pre‑sale membership planning, source and onboard instructors, and coordinate our soft launch, laying the groundwork for a thriving studio community. 6 months – 1 year – Run the studio: By this point, you'll be fully in the driver's seat. You'll manage a team that keeps the studio running day‑to‑day, coordinate instructor schedules, organize pop‑up events and brand collaborations, and maintain a light load of office management responsibilities alongside it all. This is a hands‑on, hybrid role that blends: Onsite Flagship studio management, leadership and hospitality Office and environment management You will play a critical role in launching and stabilizing a new studio. Our customers may visit our Flagship and you’ll be the go‑to expert on launching, scaling and managing a studio through our state‑of‑the‑art tech. This role is ideal for someone who deeply understands how studios actually run — and enjoys helping others run them better. This is not a passive or purely strategic role. You will be in the studio, in the tools, and in the details. What You’ll Do Studio Leadership & Guest Experience Act as a visible, calm, and professional leader on the studio floor Set the standard for luxury hospitality, warmth, and operational excellence Ensure every guest interaction reflects brand values and consistency Support front‑of‑house teams with real‑time coaching and guidance Resolve guest issues with empathy, clarity, and strong judgment Studio Opening & Launch Execution The first few months is overseeing the facilities and buildout of this space – you’ll own this from pre‑buildout to launch Support the full studio opening process, including: Operational workflows and readiness Staff onboarding and training execution Systems setup and day‑one playbooks Identify operational gaps and implement practical, scalable solutions Partner with leadership to ensure the studio opens on time, prepared, and confident Help translate strategy into repeatable, day‑to‑day execution Sales, Membership & Business Support Support membership acquisition, conversion, and retention efforts Reinforce consultative, education‑first sales conversations Ensure studio teams are aligned on offers, pricing, and promotions Monitor daily operational and revenue indicators and flag issues early Help studios improve utilization and consistency through better systems, not just effort Operations, Reliability & Compliance Support scheduling, coverage planning, and shift readiness Ensure accurate timekeeping and payroll inputs Maintain operational standards across cleanliness, safety, and equipment Document processes to reduce single‑point dependency Ensure compliance with NYC labor, safety, and operational requirements Office & Environment Management (5-10% of your role) Ensure the studio and office are consistently clean, organized, and guest‑ready Coordinate cleaning, maintenance, and vendors Monitor inventory and place supply orders (studio, office, and amenities) Order team lunches and manage hospitality logistics Plan and support internal team events and moments Maintain a seamless connection between office operations and studio needs Why This Role Is Special You’ll help open and operate a flagship studio You’ll influence both in‑person experience and backend systems You’ll have real ownership, visibility, and impact across the business You’ll have the best of both worlds: in‑person studio connection and exposure to the team and tech who provide the tooling that makes it possible Who You Are 4–7+ years of experience in studio management, hospitality, wellness, fitness, or luxury service Deep experience supporting studio openings, backend operations Balance of ops‑mindset meets customer‑obsessed Thrive in ambiguity Deep understanding of how studios run day‑to‑day (not just theoretically) Highly organized, detail‑oriented, and execution‑focused Comfortable balancing people leadership with systems and process work Strong communicator who is warm, direct, and practical Tech‑savvy and excited to work deeply in operational tools NYC‑based and excited to be onsite and hands‑on Bonus You’ve opened a new location from build‑out, pre‑sale and managing the day‑to‑day operations as the 'CEO' of the studio/facility You’ve driven significant customer acquisition during pre‑sales and early days of launching a new studio What We Offer Competitive Salary and Stock Options Comprehensive Medical, Vision and Dental Insurance Unlimited PTO Wellness Reimbursement Catered Lunches/Snacks in NYC Ownership and Opportunity for Advancement For this role, the estimated annual base salary range is $85,000 - $100,000 USD , depending on experience and qualifications. We believe in compensating fairly and transparently, and we’re happy to provide more detail during the interview process. Arketa is an equal opportunity employer and is committed to diversity in its workforce. We actively encourage applications from all qualified individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. We believe that a diverse and inclusive workplace fosters innovation and creativity, and we welcome candidates who share our values of respect, collaboration, and excellence. #J-18808-Ljbffr Arketa