Customer Service Representative
$18 - $20 per hourGenerator Supercenter
Job Title
Full Time Customer Service Rep
Benefits
PTO - Paid Time Off
Life & Voluntary Life Insurance
Positive & Collaborative Work Environment
Short & Long Term Disability
Medical, Dental & Vision
401(k) Matching (after 6 months of employment)
401(k)
Company Overview
Generator Supercenter is the company for all your generator needs. We provide high-quality models, have factory-certified technicians for repairs and maintenance, and offer turnkey installations. We are the number #1 Generac dealer in North America. Our employees have extensive training to provide a professional experience every step of the way. Our mission is to joyfully provide comfort and peace of mind for our customers. To be an outstanding partner to our suppliers. To change the lives of our team members by giving direction, respect, and the opportunity for financial growth. To think and act in alignment with our Creator.
Position Summary
We are looking for a great Full Time Customer Service Rep to join our team!
Essential Duties and Responsibilities
Full-time, 9:00 AM - 6:00 PM, Monday to Friday (+some Saturdays)
Answer and assist incoming customer calls, scheduling job tickets and processing payments in a professional and friendly manner
Maintain customer accounts, make collection calls, assist in service billing, process payments and update customer records
Assist with administrative tasks such as data entry, filing, and document preparation
Provide minor technical support for customers w/generators & monitor service and system set-ups
Provide general support to customers, co-workers and management
Minimum Qualifications
Proven experience as a Customer Service Rep, Receptionist, or Administrative assistant (2+ yrs min)
Familiarity with phone etiquette and customer service principles
Strong organizational skills with the ability to multitask and prioritize tasks effectively
Excellent communication skills, both verbal and written
Proficient in typing and computer skills, including knowledge of Microsoft Word & Excel, Power Point & Google sheets
Experience with QuickBooks or other accounting software is a plus
Ability to maintain confidentiality and handle sensitive information with discretion
Must be dependable & punctual
Pay
Pay will be commensurate by experience
Compensation: $18.00 - $20.00 per hour
Join The Generator Supercenter Family Here it's not just some catchy phrase; it's a lifestyle. We're looking for amazing people who believe in helping others, through the sales, installation, and maintenance of whole home generators that empower our customers with peace of mind, security, and freedom.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Generator Supercenter Corporate.
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