Customer Service Representative

Job Description

Job Description

Benefits:

• Annual Bonus Potential
• Paid Holidays
• Employee discounts
• Paid time off

Benefit/Perks

• Competitive Compensation
• Flexible Scheduling
• Hard work, collaboration, humanity, fun, and laughter
• Career path development

Company Overview
Since 1993, PostNet has provided small businesses and consumers with high-quality printing and shipping solutions that make life easier. Each franchise is independently owned by local owners that are keenly focused on helping the businesses and individuals in their community succeed.
PostNet has nearly 700 locations across North America, Central America, South America, and Africa.
At PostNet, our people enable us to achieve our purpose. Also, through diversity and inclusion efforts, we ensure our global workplaces are dynamic, supportive of all our team members, and representative of our customers and communities.
Under the supervision of the Center Owner or Manager, the Customer Service Representative is responsible for assisting customers with all store services and products. Operates the point-of-sale system, copiers/printers, rental computers, and other store equipment. Other duties as assigned. May help to train and mentor Customer Service Representatives.

WHAT YOU BRING TO THE TABLE:

• Previous customer service or sales experience in a retail environment
• Exceptional customer service skills
• Ability to translate customer requirements into final products or services
• Assist in handling customer complaints and problems in a professional manner
• Multitasking must have the ability to simultaneously process multiple tasks
• Effective verbal and written communication skills
• Strong attention to detail
• Basic Math Skills
• Outstanding time management and organizational skills
• A high school diploma or equivalent required
• Valid drivers license and reliable transportation required.
• Proficient with Microsoft Office applications, Google Suite, Windows operating system, and other computer hardware and design software
• Ability to work flexible hours.
• Some supervisory skills preferred.
• Notary Public certification may be required.
• Bi-Lingual is a plus (Spanish)

WHAT WE EXPECT OF YOU:

• Assists customers with shipping and packaging services, printing estimates/orders, and other services offered by franchise owner
• Assists customers with their product and service need in person, through email, and by phone
• Processes customer sales through the point-of-sale system
• Up-sells, cross-sells, and actively participates in marketing and promotional initiatives
• Opens and closes the center, cash register, and other center systems
• Assists management in maintaining, ordering, and stocking inventory
• Maintains the center consistent with established standards
• Interacts with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff
• Sorts and deposit mail in private mailboxes
• Captures, complete tasks, and organizes Virtual Mail
• Assist with print jobs and printed items, i.e. copies, signs, banners, booklets, poster, vinyl stickers, cutting, collating, assembly.
• Assist in Custome t-shirt and promotional product fulfillment.
• Assist Customers with print and printing projects
• Have reliable transportation and dress appropriately for the position.

PHYSICAL AND SAFETY REQUIREMENTS:

• Must be able to stand behind a sales counter for extended periods of time.
• Must be able to lift at least 50 pounds .
• Must be able to communicate clearly with customers by email, by phone, and in-person.
• May be required to operate a motor vehicle.
• Must perform all duties in a safe and efficient manner.