Operations Coordinator

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us! 

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA.  

Job Description

Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by:

 

• Provide project management support to implement project plan activities in all systems/tools.
• Ensure activities follow health, safety, and regulatory standards or standard operating procedures (SOPs).
• Coordinate communication with team members, vendors and external stakeholders.
• Maintain accurate project files, tracking systems, and records with high attention to detail.
• Oversee onboarding activities, including Roster Management and Project set up in systems (Concur/SalesForce).
• Manage/maintain all onboarding/offboarding tracking tasks of project teams in a timely and accurate manner.
• Support all cross-functional tasks (e.g., CRM, Incentive Compensation, Data, Reporting) to establish project needs for end-to-end project life cycle.
• Bridge communication with internal workstreams on documented project development strategies and milestones/deliverables.
• Attend and participate in all internal and external project calls as directed.
• Utilize a systematic and repeatable approach to evaluate business opportunities, identifying and removing organizational barriers.
• Collaborate with Subject Matter Experts (SMEs) to assist in operational execution.
• Participate in status review meetings and formal project review.
• Work directly with the Client Engagement Director to drive issues to resolution.
• Escalate unresolved issues to management with recommended mitigation strategies.
• Ensure administrative needs are met and manage interdependencies with other projects.
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development and modeling inclusive behaviors.
• Proactively manage bias in team interactions and decision-making processes.
• Perform other duties as assigned, adapting to the evolving needs of the department.
• Strong aptitude towards usage of automated systems.
• Strong analytical skills.
• Proficiency in Microsoft Office applications (SharePoint, Excel, PowerPoint, Word) as well as SmartSheet.
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias. 
• All other duties as assigned

Qualifications

EXPECTATIONS OF THE JOB:

• Travel (5% )
• Hours (40 hours per week,Monday-Friday)

The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position.

An individual in this position must be able to successfully perform the expectations listed above.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.

• Minimum 3+ years of experience in client services, operational management, or account manager role.
• Leverage knowledge of Life Sciences commercial operations team.
• Foster an inclusive work environment by adapting communication styles to accommodate diverse values and backgrounds.
• Actively engage with team members and clients from various cultures, ensuring respectful interactions and optimizing the benefits of a diverse workforce.
• Maintain confidentiality and ethical standards in all interactions.
• Adjust behaviors and approaches based on situational demands and the personalities of team members.
• Remain flexible in managing changing priorities and project requirements.
• Anticipate potential issues and proactively address them to ensure smooth project execution.
• Approach emotional topics with reason and clarity, facilitating constructive discussions.
• Demonstrate a strong commitment to achieving project goals, even in challenging circumstances.
• Exhibit a sense of urgency in completing tasks and be willing to invest extra effort when necessary.
• Ensure accuracy in documentation and data management, following detailed procedures meticulously.
• Monitor processes closely to maintain high standards of quality and compliance.
• Deliver exceptional service to clients, prioritizing their needs and addressing any service challenges promptly.
• Exhibit excellent interpersonal and communication skills, both written and verbal, adapting to various personality types.
• Apply project management principles to ensure successful project execution and delivery.
• Pursue continuous improvement opportunities through proactive engagement in professional development activities.
• Demonstrate a strong work ethic and commitment to personal growth. PREFERRED 

  QUALIFICATIONS

  :
• Along with demonstrated initiative, uncompromised integrity and a results-oriented mindset, the ideal candidate has: BA/BS degree or 3+ years of equivalent/relevant experience.
• Excellent oral/written presentation skills as well as interpersonal skills with the flexibility in dealing with different personality types.
• Strong customer service and account management skills.
• Strong organizational and multitasking skills.
• Fundamental understanding and application of project management principles and skills.
• Ability to translate customer needs into technical requirements.
• The drive for self-development, the ability to collaborate, and an action-oriented work ethic.

Additional Information

OUR CULTURAL BELIEFS

Patient Minded I act with the patient’s best interest in mind.

Client Delight I own every client experience and its impact on results.

Take Action I am empowered and hold myself accountable.

Embrace Diversity I create an environment of awareness and respect.

Grow Talent I own my development and invest in the development of others. 

Win Together I passionately connect with anyone, anywhere, anytime to achieve results.

Communication Matters I speak up to create transparent, thoughtful, and timely dialogue.

Always Innovate I am bold and creative in everything I do.

Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.

EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S. Compensation will be determined based on relevant experience, other job-related

qualifications

/skills, and geographic location (to account for comparative cost of living). This role is eligible for hire in select U.S. locations based on business and operational considerations. For a full list of locations, visit eversana.com/careers . More information about EVERSANA’s benefits package can be found at eversana.com/careers . EVERSANA reserves the right to modify this base salary range and benefits at any time. 

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at View email address on us.fitly.work .

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