Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• 401(k) matching
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

Customer Service Representative – Jumpstart Your Career in Insurance

Learn. Grow. Build a Future with Purpose.

We’re hiring a Customer Service Representative who is eager to learn the insurance business from the ground up. In this role, you’ll support clients, assist agents, and develop the foundational skills needed to grow into a licensed insurance professional.

This isn’t just a job—it’s a stepping stone into a respected industry with long-term potential and clear opportunities for advancement.

Role Overview

As a Customer Service Representative, you’ll play a key role in supporting client relationships and daily agency operations. You’ll gain hands-on experience, build confidence in client interactions, and begin developing the skills needed for future success in a licensed, sales-oriented role.

Key Responsibilities

• Respond to client inquiries with accuracy, professionalism, and empathy 
• Assist with policy changes, coverage questions, and basic claims support 
• Maintain organized, accurate, and up-to-date customer records 
• Partner with licensed agents to ensure client needs are met effectively 
• Identify potential coverage opportunities through meaningful conversations 
• Participate in training to build confidence and readiness for future sales responsibilities 

What We’re Looking For

• Strong communication skills with a friendly, professional demeanor 
• Organized, detail-oriented, and able to manage multiple priorities 
• A genuine desire to help others and grow within a long-term career path 
• Comfortable in customer-facing roles (retail, hospitality, or call center experience is a plus) 
• Interest in obtaining an insurance license—support provided 
• Previous customer service or administrative experience preferred 

What We Offer

• Hands-on experience in a professional insurance agency setting 
• Clear pathway toward licensing and advancement into sales roles 
• Ongoing training, mentorship, and career development support 
• A collaborative, team-oriented environment that encourages growth 
• A stable, future-focused career path in a high-demand industry 

Ready to build valuable skills and launch your career? Apply today and take your first step into the insurance industry.

Equal Opportunity Employer

Pete Mathison State Farm is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all applicants and employees and do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or veteran status.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies.