Front Desk Agent
Wingate by Wyndham Slidell/New Orleans
The Wingate by Wyndham Slidell, located at 1752 Gause Blvd E, is now hiring for a Front Desk Agent / Relief Night Audit. The Front Desk Clerk is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Education & Experience: College coursework in a related field helpful. Previous Front Desk experience preferred. Experience in a hotel or a related field preferred. High School Diploma or equivalent required. Computer experience preferred. Physical Requirements: * Flexible and long hours sometimes required. Light work Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Ability to stand during entire shift. Ability to work weekends and holidays. Ability to work the overnight shift. Essential (Partial List): * Answer inquiries from guests regarding restaurants, transportation, entertainment, etc. Follow all cash handling and credit policies. Be aware of all rates, packages and special promotions as listed in the Red Book. Be familiar with all in‑house groups. Be aware of closed out and restricted dates. Obtain all necessary information when taking room reservations and follow the rate‑quoting scenario. Be familiar with hospitality terminology. Have knowledge of emergency procedures and assist as needed. Handle check‑ins and check‑outs in a friendly, efficient and courteous manner. Use proper two‑way radio etiquette at all times when communication with other employees. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. Be able to complete a bucket check, room rate verification report, and housekeeping report. Balance and prepare individual paperwork for closing of shift according to hotel standards. Maintain and market promotions and guest programs. #J-18808-Ljbffr
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