Restoration Project Manager

Full job description Benefits: Competitive salary Dental insurance Free uniforms Opportunity for advancement Paid time off Training & development Vision insurance Mitigation Project Manager – SERVPRO of Jefferson City About Us At SERVPRO of Jefferson City, we help families and businesses through some of the most stressful moments of their lives. We provide fast, reliable water, fire, mold, sewage, and biohazard mitigation services with a focus on communication, quality, and trust. As we continue to grow, we are seeking a high-performing Mitigation Project Manager to lead field teams and deliver exceptional customer experiences. Position Summary The Mitigation Project Manager oversees all water, fire, mold, sewage, and biohazard mitigation projects from inspection through completion. You will ensure jobs are completed efficiently, safely, profitably, and with excellent communication. This role participates in a rotating weekend on-call schedule with assigned crews and must be willing to perform manual labor when needed, including occasionally lifting heavy objects. Key Responsibilities Project Management & Execution Manage all mitigation jobs, including water, fire, mold, sewage backups, and biohazard/trauma scenes. Complete inspections, scopes, estimates, and change orders. Ensure accurate moisture mapping, equipment setup, daily monitoring, and documentation. Uphold IICRC standards and SERVPRO processes. Assist with manual labor when needed—including lifting, demolition, containment, and equipment movement. Customer & Adjuster Communication Serve as the primary point of contact for both customers and insurance adjusters. Clearly communicate timelines, expectations, work progress, and needed approvals. Build strong relationships through professionalism, transparency, and responsiveness. Resolve issues quickly to maintain 5-star reviews and high NPS scores. Team Leadership Lead, schedule, and coach mitigation crews. Train team members in technical skills, safety, and job quality. Enforce PPE and safety protocols, especially for sewage and biohazard work. Maintain accountability and a strong, positive culture. Operational & Financial Performance Achieve targeted profit margins on mitigation projects. Reduce property damage claims, callbacks, and inefficiencies. Ensure accurate job costing and documentation in Xactimate/XactAnalysis. Maintain equipment and vehicles in clean, ready condition. On-Call Responsibilities Participate in a rotating weekend on-call schedule with assigned crews. Ensure prompt, professional response after hours. Qualifications 2+ years in mitigation, restoration, construction, or related field. Experience managing crews or projects (preferred). IICRC WRT, ASD, FSRT, AMRT are a plus, but not required. Training can be provided. Strong communication and customer service skills. Ability to manage multiple projects in a fast-paced environment. Comfortable responding to sewage jobs, biohazard jobs are optional. Able to perform manual labor when needed, including occasionally lifting heavy objects. Valid driver’s license and clean driving record . What We Offer Competitive pay + performance bonuses Dental and vision insurance 401k Free Uniforms Paid training and certifications Company vehicle to drive to and from work sites Career advancement opportunities A mission-driven culture where helping people truly matters. *All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.* Pay: $18.00 - $23.00 per hour Benefits: 401(k) Dental insurance Paid time off Vision insurance License/Certification: Driver's License (Preferred) Work Location: In person #J-18808-Ljbffr Socket.dev