Front Desk Agent - Night Auditor

Benefits Employee discounts Paid time off 401(k)

NIGHT AUDITOR / FRONT DESK AGENT

Delta Hotels by Marriott & Fairfield Inn & Suites by Marriott | Matteson, Illinois Department: Front Office / Rooms Division Reports To: Front Office Manager / General Manager Position Type: Full-Time / Part-Time Hourly Rate: $20 per hour Schedule: Overnight Shift – 11:00 PM–7:00 AM Availability: Open and Flexible, including weekends and holidays

POSITION SUMMARY

The Night Auditor is responsible for providing professional overnight Front Desk service while completing the hotel's daily financial and operational audit. This position supports both the Delta Hotels by Marriott and Fairfield Inn & Suites by Marriott properties and requires an associate who is dependable, detail-oriented, trustworthy, comfortable working independently, and capable of making sound decisions during overnight hours. The Night Auditor serves as the primary overnight point of contact for hotel guests and is responsible for guest check-ins and check-outs, reservations, guest requests, security awareness, financial transactions, overnight reports, and completion of the daily audit. The successful candidate must be able to balance exceptional Marriott guest service with strong accounting accuracy and attention to detail.

ESSENTIAL RESPONSIBILITIES

OVERNIGHT FRONT DESK OPERATIONS

Maintain a professional and welcoming Front Desk presence throughout the overnight shift. Greet and assist guests professionally. Process late-night arrivals and early-morning departures. Complete guest check-in and check-out accurately. Verify reservations, room assignments, identification, and payment information. Respond to guest requests and questions. Assist guests with hotel amenities, services, and local information. Monitor lobby activity and maintain a safe and welcoming environment. Handle guest concerns professionally and escalation issues to management when necessary. Maintain accurate shift logs and overnight documentation. Complete all required Front Desk checklists.

NIGHT AUDIT RESPONSIBILITIES

Complete the daily Night Audit accurately and within established deadlines. Review daily hotel revenue and transaction activity. Verify room charges, taxes, fees, payments, and adjustments. Review guest folios for accuracy. Identify discrepancies and research variances. Ensure all transactions are posted to the correct accounts. Run required daily, financial, occupancy, and operational reports. Verify room occupancy and revenue figures. Complete end-of-day procedures in the Property Management System. Ensure the business date is advanced correctly. Balance Front Desk transactions. Review payment and credit-card activity. Complete required audit paperwork and documentation. Communicate significant discrepancies or irregularities to management. Maintain confidentiality of all hotel financial and guest information.

CASHLESS & PAYMENT RESPONSIBILITIES

The hotel operates as a cashless property. The Night Auditor is responsible for accurately processing approved electronic payment methods and maintaining strict payment-security procedures. Responsibilities include: Process credit/debit and approved electronic payments accurately. Verify payment authorization as required. Review guest folios and payment activity. Identify and report payment discrepancies. Follow all hotel procedures regarding electronic payment processing. Protect guest payment information. Maintain confidentiality of financial information. Never accept or process unauthorized payment methods.

MARRIOTT BONVOY & GUEST SERVICE

Recognize Marriott Bonvoy members according to applicable standards. Assist guests with Bonvoy questions and benefits. Ensure eligible members receive appropriate recognition. Maintain awareness of guest preferences and special requests. Provide professional and personalized service. Anticipate guest needs whenever possible. Maintain a welcoming environment even during overnight hours.

MARRIOTT SERVICE CULTURE

The Night Auditor is expected to maintain Marriott service standards 24 hours a day, including during overnight operations. The successful candidate will: Welcome every guest professionally. Demonstrate genuine hospitality. Maintain a calm and courteous demeanor. Respond promptly to guest requests. Take ownership of guest concerns. Demonstrate urgency without sacrificing accuracy. Protect guest privacy and confidentiality. Maintain a clean, professional Front Desk and lobby. Represent both Delta Hotels and Fairfield Inn & Suites professionally at all times.

SAFETY & SECURITY

Overnight Front Desk associates play a critical role in hotel safety. Responsibilities include: Monitor lobby and Front Desk activity. Maintain awareness of individuals entering and exiting the hotel. Follow all hotel security procedures. Protect guest privacy and confidential information. Maintain appropriate control of guest keys and access information. Report suspicious activity immediately. Follow emergency procedures. Respond appropriately to emergency situations. Complete incident reports when required. Contact management or emergency services when appropriate. Conduct overnight property checks when required by hotel procedures.

COMMUNICATION & CROSS-DEPARTMENT SUPPORT

Review information from the previous shift. Communicate important guest information to the morning team. Maintain accurate shift logs. Communicate maintenance issues to the appropriate department. Communicate housekeeping concerns and room-status discrepancies. Document guest complaints and operational issues. Ensure all significant overnight events are communicated to management.

MORNING PREPARATION

The Night Auditor is responsible for ensuring the Front Office is prepared for the morning operation. Responsibilities include: Review the day's arrivals and departures. Prepare necessary reports for the morning team. Identify early arrivals and special requests. Review VIP and Marriott Bonvoy arrivals. Ensure Front Desk supplies are stocked. Ensure lobby and Front Desk areas are clean and organized. Communicate outstanding guest issues to the morning team. Ensure the Front Desk is fully prepared for the morning shift.

PROFESSIONAL STANDARDS

All Night Auditors are expected to: Maintain a clean, polished, and professional appearance. Wear the required uniform according to hotel standards. Maintain proper grooming. Remain alert and engaged throughout the overnight shift. Personal cell phone use is not permitted while working, except when authorized by management. Never sleep or leave the Front Desk unattended without authorization. Maintain guest confidentiality. Maintain a clean and organized Front Desk. Demonstrate professionalism at all times. Follow all Marriott, hotel, company, safety, security, and financial procedures.

REQUIRED QUALIFICATIONS

Previous hotel Front Desk experience required. Previous Night Audit experience strongly preferred. Previous Marriott experience preferred. Experience with a hotel Property Management System (PMS) preferred. Strong mathematical and accounting skills. Strong attention to detail. Excellent customer-service skills. Strong written and verbal communication skills. Ability to work independently with minimal supervision. Ability to handle confidential financial and guest information. Ability to identify and resolve discrepancies. Strong computer skills. Dependable and punctual. Professional appearance and demeanor. Ability to remain alert and productive throughout an overnight shift.

SCHEDULE & AVAILABILITY

Primary schedule: 11:00 PM–7:00 AM Open and flexible availability is required, including: Overnight shifts Weekends Holidays High-occupancy periods Special events Schedule adjustments based on operational needs

COMPENSATION

$20.00 per hour

PERFORMANCE EXPECTATIONS

Accurate completion of the Night Audit. Financial and transaction accuracy. Guest satisfaction. Marriott service standards. Check-in and check-out accuracy. Proper payment processing. Accurate guest folios. Timely completion of required reports. Identification and resolution of discrepancies. Overnight security awareness. Front Desk cleanliness and organization. Professional guest interactions. Shift-to-shift communication.Attendance and punctuality. Professional appearance and conduct.

OUR EXPECTATION

The Night Auditor is responsible for protecting the integrity of the hotel's overnight operation while providing exceptional service to guests. This position requires someone who can work independently, remain alert and professional throughout the night, accurately complete financial procedures, and respond appropriately to guest needs and unexpected situations. We are looking for a dependable hospitality professional who understands that the overnight shift requires both exceptional guest service and exceptional attention to financial and operational detail. Every morning, the hotel should be ready for the next business day with accurate financials, clean and organized Front Desk operations, complete reporting, and a seamless transition to the morning team. #J-18808-Ljbffr QUEENSIDE HOSPITALITY LLC