ServiceNow Architect

ServiceNow Architect

Position Description
Are you ready to take the next step in your career and help leading organizations solve complex business and technology challenges? CGI is seeking an experienced ServiceNow Architect to join our growing team. In this role, you will serve as a trusted technical advisor to enterprise clients, helping shape ServiceNow strategies, design scalable solutions, and lead implementations that deliver measurable business value. As a CGI consultant, you will work alongside talented technology and business professionals on high-impact initiatives for our clients. You will have the opportunity to influence solution architecture, collaborate with senior client stakeholders, mentor technical teams, and work with evolving ServiceNow capabilities and modern cloud technologies. At CGI, your ideas and expertise matter. You'll be part of a collaborative environment that encourages ownership, continuous learning, professional growth, and the opportunity to build solutions that make a meaningful impact.

This role is located in either Chattanooga or Knoxville, Tennessee in a hybrid environment.

Your future duties and responsibilities
• Lead the architecture, design, configuration, development, and implementation of ServiceNow solutions.
• Translate business requirements into scalable, secure, and maintainable technical solutions.
• Serve as a trusted technical advisor to client stakeholders and delivery teams.
• Establish architecture standards, development practices, and platform governance.
• Provide technical leadership from discovery and design through deployment and optimization.
• Design and oversee configurations, custom applications, integrations, workflows, and automation.
• Lead technical design reviews and ensure alignment with ServiceNow and enterprise architecture best practices.
• Mentor developers and administrators and help resolve complex technical issues.
• Identify opportunities to improve processes and maximize the value of the ServiceNow platform.

Required qualifications to be successful in this role
• Senior-level experience designing, developing, administering, and implementing ServiceNow in medium-to-large enterprise environments.
• Experience in a ServiceNow architecture or technical leadership role.
• Strong knowledge of ServiceNow platform architecture, development, integrations, security, and governance.
• Strong understanding of IT operations and software development principles.
• Demonstrated ability to translate complex business requirements into technical solutions.
• Strong client-facing, communication, leadership, and problem-solving skills.
• ServiceNow Certified System Administrator (CSA) certification.
• ServiceNow Certified Application Developer (CAD) certification.
• Bachelor’s degree in Computer Science, MIS, Engineering, or a related field, or equivalent professional experience.

Preferred Qualifications
• ServiceNow CTA, CMA, or relevant implementation certifications.
• Experience with multiple ServiceNow products, such as ITSM, ITOM, CSM, HRSD, SPM, SecOps, or App Engine.
• Experience with enterprise integrations, platform governance, and technical roadmaps.
• Consulting experience supporting large enterprise clients.

Why CGI?
CGI is one of the world's largest IT and business consulting services firms. You'll work with experienced professionals, contribute to meaningful client engagements, and have opportunities to expand your skills and career across technologies, industries, and roles.You'll also have the opportunity to take ownership of your work, contribute your ideas, and help clients realize greater value from their technology investments. If you're passionate about ServiceNow, enjoy solving complex problems, and want to help enterprise organizations transform how work gets done, we'd like to hear from you.

CGI anticipates accepting applications through September 30, 2026.

Other Information:
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $89,600.00 $198,400.00.

CGI's benefits are offered to eligible professionals on their first day of employment to include:
. Competitive compensation
. Comprehensive insurance options
. Matching contributions through the 401(k) plan and the share purchase plan
. Paid time off for vacation, holidays, and sick time
. Paid parental leave
. Learning opportunities and tuition assistance
. Wellness and Well being programs

#LI-JN1

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at View email address on us.fitly.work . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.