Medical Support Assistant (All Specialties)

Locations: Camp Verde, AZ | Chinle, AZ | Cibecue, AZ | Inscription House, AZ | Kayenta, AZ | Maricopa, AZ | McNary, AZ | Parker, AZ | Peach Springs, AZ | Phoenix, AZ | Pinon, AZ | Polacca, AZ | Red Mesa, AZ | Sacaton, AZ | Supai, AZ | Tsaile, AZ | Whiteriver, AZ | Davis, CA | Havasu Lake, CA | Hemet, CA | Riverside, CA | Winterhaven, CA | Towaoc, CO | Fort Hall, ID | Lawrence, KS | Mashpee, MA | Cass Lake, MN | Naytahwaush, MN | Ogema, MN | Ponemah, MN | Ponsford, MN | Red Lake, MN | Browning, MT | Crow Agency, MT | Harlem, MT | Hays, MT | Heart Butte, MT | Lame Deer, MT | Lodge Grass, MT | Poplar, MT | Pryor, MT | Wolf Point, MT | Cherokee, NC | Belcourt, ND | Cannon Ball, ND | Fort Yates, ND | Winnebago, NE | Acoma, NM | Albuquerque, NM | Bernalillo, NM | Bloomfield, NM | Cochiti Pueblo, NM | Crownpoint, NM | Cuba, NM | Dulce, NM | Espanola, NM | Gallup, NM | Mescalero, NM | San Felipe Pueblo, NM | San Fidel, NM | Sanostee, NM | Santa Ana Pueblo, NM | Santa Fe, NM | Shiprock, NM | Taos, NM | Thoreau, NM | Toadlena, NM | Tohatchi, NM | Zia Indian Reservation, NM | Zuni, NM | Elko, NV | Moapa, NV | Wadsworth, NV | Lockport, NY | Manlius, NY | Anadarko, OK | Carnegie, OK | Clinton, OK | El Reno, OK | Lawton, OK | Pawnee, OK | Watonga, OK | Wewoka, OK | Salem, OR | Warm Springs, OR | Rock Hill, SC | Bullhead, SD | Eagle Butte, SD | Fort Thompson, SD | Kyle, SD | Lower Brule, SD | Manderson, SD | Martin, SD | McLaughlin, SD | Mobridge, SD | Pine Ridge, SD | Rosebud, SD | Sisseton, SD | Wagner, SD | Wakpala, SD | Wanblee, SD | Fort Duchesne, UT | Aylett, VA | Charles City, VA | Indian Neck, VA | Madison Heights, VA | Providence Forge, VA | Richmond, VA | Suffolk, VA | Auburn, WA | Forks, WA | Nespelem, WA | Spokane, WA | Toppenish, WA | Wapato, WA | Wellpinit, WA | White Swan, WA

Is this the next step in your career Find out if you are the right candidate by reading through the complete overview below.

Type:Federal

Salary Range:Per Year

Open Period:5/4/2026 to 12/31/2026

Summary:To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. MINIMUM QUALIFICATIONS: GS-5: 4 years of education above high school OR; 1 year of specialized experience equivalent to GS-4: Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the next lower grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: - Providing customer service by assisting patients, clients, or staff in person or by telephone (e.g., answering questions, directing patients, responding to routine inquiries)- Collecting, reviewing, or entering basic information into paper or electronic systems (e.g., demographic data, appointment information, or service requests)- Maintaining files, records, or logs in accordance with established procedures (e.g., filing patient records, tracking forms, updating logs)- Following written instructions, policies, or procedures to complete routine tasks (e.g., adhering to privacy requirements, completing assigned clerical duties) OR; Combining Education and Experience: Equivalent combinations of successfully completed post-high school education and experience may be used to meet total experience requirements at grades GS-5 and below GS-6: 1 year of specialized experience equivalent to at least GS-5. Examples of specialized experience for this grade level are identified by specialty below. Purchased/Referred Care (PRC) One year of specialized experience equivalent to at least the GS-5 level in the Federal service that demonstrates the ability to support Purchased/Referred Care (PRC) or referral management functions in an Indian Health Service, Tribal, or similar healthcare program, including experience in:- Assisting with processing referrals and authorizations for outside medical services (e.g., logging referrals, preparing documentation for review)- Reviewing forms and supporting documents for completeness and accuracy (e.g., verifying eligibility information or required signatures)- Entering and updating referral or patient information in electronic systems (e.g., RPMS, EHR, or tracking databases)- Communicating with clinical staff, patients, or external providers to obtain or relay routine information regarding referrals or services Business Office One year of specialized experience equivalent to at least the GS-5 level in the Federal service that demonstrates the ability to support healthcare business office or revenue cycle functions within an Indian Health Service, Tribal, or similar healthcare facility, including experience in:- Assisting with billing, claims processing, or payment-related activities (e.g., preparing claims, posting payments, or supporting accounts receivable functions)- Reviewing billing or financial documents for accuracy and completeness prior to processing- Entering billing or financial data into systems (e.g., RPMS Third Party Billing, EHR, or other billing software)- Responding to routine inquiries from patients, insurance companies, or third-party payers regarding billing or payment status. Patient Registration One year of specialized experience equivalent to at least the GS-5 level in the Federal service that demonstrates the ability to perform patient registration or front desk support in an Indian Health Service, Tribal, or similar healthcare setting, including experience in:- Collecting and verifying patient demographic, eligibility, or insurance information (e.g., updating patient records, confirming coverage)- Registering patients or updating information using electronic health record systems (e.g., RPMS or similar systems)- Greeting patients and providing instructions regarding forms, services, or clinic procedures- Maintaining confidentiality of patient information in accordance with Federal privacy requirements Office Automation One year of specialized experience equivalent to at least the GS-5 level in the Federal service that demonstrates the ability to perform office automation and administrative support duties within an Indian Health Service, Tribal, or similar organization, including experience in:- Using office automation software (e.g., Microsoft Word, Excel, Outlook) to prepare documents, spreadsheets, or correspondence- Entering data and maintaining electronic or paper filing systems (e.g., tracking logs, records management systems)- Preparing routine reports, forms, or correspondence based on established formats- Providing administrative support such as scheduling appointments, maintaining calendars, or tracking documents Patient Care/Administrative One year of specialized experience equivalent to at least the GS-5 level in the Federal service that demonstrates the ability to support patient care activities in an Indian Health Service, Tribal, or similar healthcare environment, including experience in:- Assisting with scheduling appointments or coordinating patient services (e.g., clinic visits, referrals, follow-ups)- Supporting clinical staff by preparing, organizing, or maintaining patient-related documentation- Communicating routine information to patients regarding appointments, services, or instructions- Following procedures to ensure patient privacy and proper handling of sensitive information (e.g., HIPAA compliance) Time In Grade Federal employees in the competitive service are also subject to the Time-In-Grade Requirements: Merit Promotion (status) candidates must have completed one year of service at the next lower grade level. Time-In-Grade provisions do not apply under the Excepted Service Examining Plan (ESEP). xywuqvp You must meet all qualification requirements within 30 days of the date of application.

Work Type:,

Announcement #:IHS-26-HQ-12935286-ESEP/MP