IT Technician I

IT Desktop Technician I

Primary City/State: Payson, Arizona

Department Name: IT Service Delivery

Work Shift: Day

Job Category: Information Technology

Banner Health was named to Fortune's Most Innovative Companies in America 2025 list for the third consecutive year and named to Newsweek's list of Most Trustworthy Companies in America for the second year in a row. We're proud to be recognized for our commitment to the latest health care advancements and excellent patient care.

In this position, as an IT Desktop Technician I, will assist with technical support to desktop computers/laptops, applications, and related technology. This includes performing equipment installation/upgrades, troubleshooting and problem resolution, asset management, and preventative maintenance in accordance with standard guidelines and procedures. This position will interface with other information technology team members, as well as employees, leaders, and physicians on a regular basis to support information technology needs. Communicates with customer throughout the lifecycle of the provided service to ensure the customer stays informed. Documents all actions of end-user requests and/or problem resolution using tracking management systems. Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of Banner Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.

The typical schedule for this role is Monday-Friday 8a-5p with limited schedule flexibility, On-call support is required, including some holidays. This is an onsite role based primarily at Banner Payson Medical Center in Payson, Arizona. This is a rural 25 bed Critical Access hospital, and there are surrounding Banner Clinics as well. An ideal candidate would have an associate degree and at least 2 years Information Technology experience and is self-motivated and able to work independently. Only candidates in Payson, AZ or surrounding areas will be considered.

Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options, so you can focus on being the best at what you do and enjoying your life.

Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.

POSITION SUMMARY

This position is responsible for supporting business planning, tactical execution, and business integration in assigned technology area. The primary focus is to ensure customer satisfaction for all IT activities and support services. Acts as a resource in documenting issues, problems and concerns in regard to IT resources, tools and systems. This position demonstrates technical knowledge of infrastructure and communications processes and supports system defined objectives relative to the company's business and healthcare requirements. Interacts as part of a team and can support some company Information Technology infrastructure, networks, hardware and applications. May provide cross coverage for Help Desk, Desktop Support or Audio/Visual teams.

CORE FUNCTIONS

1. Maintains basic knowledge of standard work routines, equipment and day-to-day activities and/or routines.

2. Follows established guidelines and procedures to troubleshoot information technology issues. Applies basic instructions and procedures to solve non-complex problems. Chooses best alternative from group of known possibilities. Refers complex problems to others when solutions are outside typical alternatives.

3. Provides service to customers, meeting standards and guidelines. Responds promptly to all requests. Responds to standard requests from internal and/or external customers. Interacts primarily with department peers and/or personnel.

4. Keeps and maintains assigned work areas clean and in an orderly manner. Completes assignments within established procedures. Frequent review of work results. Deviates from prescribed procedures only with permission.

5. Maintains current professional and technical knowledge relating to the healthcare industry by attending educational workshops/conferences, establishing personal networks, and/or maintaining relevant certification or licensure as business needs require.

6. Takes high level responsibility for selected information systems. Performs work in a fast-paced multi-tasked environment where there may be conflicting priorities or tight deadlines. Has decision-making authority for projects and applications and works at peer level across diverse areas and multiple states. Participates in meetings, presentations, visioning sessions, strategic and planning sessions, implementation activities, and supports functions company-wide.

MINIMUM QUALIFICATIONS

High school diploma/GED or equivalent working knowledge in a similar role is required.

Must have knowledge in the use and operation of a wide range of desktop, mobile devices and network connectivity. Knowledge of Microsoft Office O365 applications is required.

Ability to troubleshoot complex issues and interact with various levels of customer and support groups. Requires communication and presentation and organizational skills to engage technical and non-technical audiences. Requires ability to communicate and interact across all services and at various levels. Requires exceptional communication, both written and verbal.

Working variable shifts and hours and carrying/responding to a pager may be required.

PREFERRED QUALIFICATIONS

Knowledge of Information Technology in a fast-paced environment is preferred.

Additional related education and/or experience preferred.

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