Receptionist - (Ocean)

Scenic Cruises: Combining innovative design and state-of-the-art technology, Scenic Eclipse sets the benchmark in 6-star ocean cruising. It’s more than an ultra-luxury voyage: it’s an immersive, all-inclusive exploration and a once-in-a-lifetime experience.

Emerald Cruises: Set sail on the voyage of a lifetime. Whether you’re searching for a tropical haven, looking for sunny shores, wanting to explore new cultures, or longing to relax on board, you’ll discover a world of adventure when sailing with Emerald Cruises.

Our People: At Scenic and Emerald Cruises, our employees are the heart and soul of our operations. They are passionate, dedicated, and committed to delivering exceptional experiences to our guests. We believe in fostering a supportive and inclusive work environment where every team member can thrive and grow. Join us and be part of a dynamic team that values innovation, excellence, and the joy of exploration. Together, we create unforgettable journeys and memories that last a lifetime for both our guests and employees. “Amazing people, creating wonder.”

The Role: We seek a talented and experienced 'Receptionist'.

Description Brief: Provide exceptional customer service to guests, ensuring all relevant revenue and cost control processes are followed at all times. Handle guest queries and challenges efficiently and promptly, reflecting the luxurious nature of Scenic and Emerald Yachts. Guest satisfaction is measured by the Guest Feedback Survey in all areas concerning guests. Deliver personalised and professional service to guarantee an impeccable experience for guests throughout their voyage. Assist the Chief Purser or Guest Relations Manager in providing a professional and accountable financial service on board the vessel, being fully accountable for the accuracy of guest accounts. Demonstrate a proven understanding of financial processes and procedures, ensuring zero errors in guest accounts through accurate and proper handling of systems.

Minimum Requirements: Candidates should have previous experience in ocean ship or hotel guest services and possess good computer knowledge, including Microsoft Office (PowerPoint, Word, and Excel). MXP experience is advantageous. They should have a positive personality, friendly and neat appearance, and be service-oriented and guest-focused. Fluent English skills, both verbal and written, are essential as English is the working and safety language onboard Scenic and Emerald Yachts; other languages are an asset. Candidates must be stress-resistant, patient, flexible, and team players, with strong interpersonal skills.

If you have a talent for creating joy and offering genuine, heartfelt service, we encourage you to apply today.