Sr. Principal, Customer Experience (Dallas, Houston, San Antonio, and Austin)

Go-To-Market CX (Customer Experience) Capability Leader Who You’ll Work With At Slalom, our Customer Experience (CX) capability is where empathy meets execution. We are the connective tissue across every touchpoint—bringing brand promises to life through experiences that are human, measurable, and transformative. You’ll join a community of CX professionals who thrive at the intersection of marketing, strategy, design, and technology. Our teams lead high-impact initiatives across industries, partnering with clients to understand their customers deeply, align their organizations around the customer journey, and deliver experiences that drive loyalty and growth. Whether it’s reimagining a service model, activating a digital channel, or designing a future-state experience, we bring clarity, creativity, and momentum to every engagement. We work shoulder-to-shoulder with clients, tailoring our approach to meet them where they are—whether defining a vision, designing the experience, or operationalizing it through technology. Our focus is on enabling organizations to listen better, respond faster, and build authentic, lasting relationships that turn customers into advocates. This position reports to the Go-To-Market CX Capability TOLA (Texas, Oklahoma, Louisiana, Alabama) Lead. Candidates must be based in the Austin, Dallas, or Houston market. What You’ll Do This role connects the regional CX Capability strategy with TOLA market needs. You will be a subject matter expert and thought leader at external events, collaborate with industry partners to identify opportunities, and serve as a trusted advisor to clients. You will develop and drive a go-to-market strategy, contribute to sales pipeline growth, support delivery in billable roles, and partner with leadership to achieve revenue targets and address capability challenges. Capability Vision & Strategy Tailor the regional or country-wide CX Capability strategy to the TOLA market based on client portfolio, market maturity, and geographic makeup. A background in Marketing & Advertising or Customer Strategy is preferred. Go-to-Market Approach Create demand for yourself and your team by proactively seeking speaking opportunities as a Capability SME and thought leader at conferences and external events. Partner with Marketing and Operations to plan and execute Slalom-led thought leadership events tied to Capability and Client Outcomes. Drive awareness and generate demand through participation in campaigns, RFIs, RFPs, workshops, and POCs. Research client portfolio needs and adjust focus to topics of resonance. Build relationships within the target and active client portfolio. Business Development & Sales Partner with industry-aligned Client Partners and Sales Executives to identify and pursue opportunities tied to CX Capability and create connections to opportunities where CX can provide lift. Serve as Solution Lead or SME during pursuits, pulling in appropriate expertise from the broader capability team as needed. Support multi-capability solutioning and client outcome-based selling motions with the GTM team. Own a revenue target of $1M. Participate in TOLA’s hiring, staffing, and workforce planning rhythms. Contribute to planning for the market-dedicated capability pool to ensure the right-skilled talent availability. People Development Develop and mentor a small team of direct reports, including market or office Capability GTM Leads. Serve as a mentor to practitioners within the CX capability community. Participate in performance management by providing feedback on the Capability team members engaged in pursuits and delivery. Delivery Management Contribute to delivery through billable roles as Delivery Solution Lead and/or SME, with a utilization target of 65%. Partner with the Market GTM team and Capability leadership to build growth and cost projections. Create and monitor revenue forecasts and overall capability health at the market level, escalating as needed to ensure proper staffing across geographic tiers. What You’ll Bring Inspirational Leadership – Strategic, forward-looking thinker who connects market needs to capability strategy. Proactive GTM Mentality – Builds pipeline and client relationships without waiting for others to generate leads. Executive Presence – Speaks confidently with customer CXO/CMOs as a peer, and represents Slalom credibly at external events. Collaboration – Works seamlessly across teams, capabilities, and geographies to achieve client and market outcomes. Culture – Bring a winning, sales-focused attitude and grow that across the market teams. About Us Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. From strategy through delivery, our agile teams across 52 offices in 12 countries collaborate with clients to bring powerful customer experiences, innovative ways of working, and new products and services to life. We are trusted by leaders across the Global 1000, many successful enterprise and mid-market companies, and 500+ public sector organizations to improve operations, drive growth, and create value. At Slalom, we believe that together, we can move faster, dream bigger, and build better tomorrows for all. Compensation and Benefits Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that include meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer yearly $350 reimbursement account for any well‑being-related expenses, as well as discounted home, auto, and pet insurance. Slalom is committed to fair and equitable compensation practices. For this position, the base salary pay range is $162,000-243,000. In addition, individuals may be eligible for an annual discretionary bonus. Actual compensation will depend upon an individual’s skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time. EEO and Accommodations Slalom is an equal opportunity employer and is committed to attracting, developing and retaining highly qualified talent who empower our innovative teams through unique perspectives and experiences. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans’ status, or any other characteristic protected by federal, state, or local laws. Slalom will also consider qualified applications with criminal histories, consistent with legal requirements. Slalom welcomes and encourages applications from individuals with disabilities. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the interview process. #J-18808-Ljbffr Slalom Build