Senior Customer Service Representative

## Sr. Customer Business PartnerApplylocations: USA-TX-Flexible Locationtime type: Full timeposted on: Posted Todayjob requisition id: 885692Sr. Customer Business Partner## **Job Description****\*\* Candidate should be located within 2.5 hours of Austin, San Antonio or Houston\*\***Join the team behind iconic brands like Huggies, Kleenex, Cottonelle, Scott, Kotex, Poise, Depend, and Kimberly-Clark Professional At Kimberly-Clark, it’s all here for you—innovation, growth, and the chance to make a real impact.You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you’ll help us deliver better care for billions of people around the world. It starts with YOU.In this role, you’re responsible for the development and execution of the HEB Family Care joint business plan for K-C’s H-E-B business. Delivery of the JBP is in conjunction with category, finance, shopper marketing, digital as well as other key K-C capabilities working in step with HEB’s buyer and leadership team. You'll maintain relationships and for the implementation of K-C brand strategies and tactics with the customer. Critical in this role, is to comprehend overall corporate, sales, trade, marketing and general business objectives to ensure contribution, trade management, volume and growth profit objectives are met.**About You**In one of our professional roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center. Job responsibilities include:* Lead the total team to work with the one voice mind set (we win together: Category Management, Account Management, Shopper Marketing, Shopper Insights, Finance, Digital Engagement and Sales) to develop and execute an Omni-channel JBP that delivers our financial goals and metrics (JBP & K-C targets)* Drive the development and execution of best in-class DPSM (distribution, pricing, shelving, merchandising) programs that support category and K-C growth strategies* Develop and deliver insights and plans that successfully execute national plans to deliver share growth* Track progress of key objectives through an analysis of business performance and develop corrective actions to close gaps to JBP goals* Identify areas where the team can streamline and simplify to focus on the highest value activities* Seek out opportunities to deliver on strategic priorities for the future (Line Review, JBP, Innovation Summits etc.)To succeed in this role, you will need the following qualifications:* Bachelor’s degree* 4+ years of progressive exempt status experience in sales, business, customer management, and customer development* Proficient in customer, category and trade managementPreferred:* CPG industry experience and K-C customer/retailer account/s experience, ideally working with H-E-B as your customer* Proven record of exceeding sales objectives* Knowledge of forecasting, supply and demand experience, and shelf reset experience* Solid skills in Excel & PowerPoint* Experience in Sales, building excellent relationships, excellent oral, verbal and written communication skills, results and strategy orientation, business intuition, ethical judgment and decision making, business management and planning, methodical, creative problem-solver, building solid relationships, statistics and quantitative business analysis, change management and team management* Mentoring, networking, resource management, prioritization and time management, cross-functional relationships, high-caliber customer service problem solving, adaptable, relentless push for improved business results and processes**Led by Purpose. Driven by You.****Total Benefits**We believe that our employees are our greatest asset, and we're committed to providing them with the resources they need to be successful. If you're looking for a rewarding career with a company that cares about its employees, then Kimberly-Clark is the place for you.Here are just a few of the benefits you’d enjoy working in this role for Kimberly-Clark. For a complete overview, see That Works at Kimberly-Clark** We believe great work happens when people come together with purpose. That’s why we offer a flexible work model that blends remote work with intentional in-person collaboration — helping you connect, grow, and innovate while maintaining the balance you value.**To Be Considered** Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.In the meantime, please check out the careers website.**And finally, the fine print....**For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world, which is why we seek to build a workforce that encompasses the experiences of our consumers. When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.Employment is subject to verification of local policies.Employment is subject to verification of pre-screening tests which may include drug screening, background check, and DMV check.Veterans and members of the Reserve and Guard are highly encouraged to apply.*This role is available for local candidates already authorized to work in the role’s country only. Kimberly-Clark will not provide relocation support for this role.**#LI-Remote*### Salary Range: 101,220 – 125,060 USD### At Kimberly-Clark, pay is just one aspect of our total rewards package, which also includes a variety of benefits and opportunities to achieve, thrive and grow. Along with base pay, this position offers eligibility for a target bonus and a comprehensive benefits suite, including our 401(k) and Profit Sharing plan. The anticipated base pay range for this role is provided above for a fully qualified hire. Actual pay will depend on several factors, such as location, role, skills, performance, and experience. Please note that the stated pay range applies to US locations only. #J-18808-Ljbffr