Inside Sales Coordinator

Inside Sales Coordinator

RoadSafe Traffic Systems is the largest national provider of traffic safety products and services in the United States. RoadSafe serves customers in all 48 contiguous states through its network of more than 60+ branch locations. At RoadSafe, we offer competitive pay, growth potential, and an excellent benefits package, including medical, dental, vision, and 401(k) plans for those who qualify. We recognize and value diversity and are committed to creating an inclusive environment for all employees.

Position Summary: The Inside Sales Coordinator will support all sales functions for an assigned territory. Key responsibilities include quoting, product ordering, inventory control, billing, and customer relationship management.

Responsibilities & Objectives

• Perform Inside Sales functions for assigned territory:
  • Provide formal sales quotes with lead times to customers, based on commitments from Outside Sales, Branch Manager, or direct customer inquiries.
  • Verify inventory availability, assist with loading, and place purchase orders as needed, ensuring compliance with vendor pricing agreements and use of standardized SKUs.
  • Manage inventory by maintaining stock levels with the Expeditor and Branch Manager, conducting regular physical inventory counts, and assisting with reconciliations as required.
• Inform customers upon receipt of ordered goods and coordinate delivery or pickup arrangements.
• Create accurate price sheets for customers, ensuring pricing alignment with Outside Sales or Branch Manager.
• Maintain margin expectations.
• Support the sales billing process, ensuring timeliness, accuracy, and reporting.
• Assist with Accounts Receivable, as necessary.
• Strengthen relationships with current customers through effective account management, focusing on the branch's "Top Twenty Customers."
  • Encourage growth in existing accounts and pursue new customer acquisitions.
  • Contact current customers, leveraging sales activity reports.
  • Revisit declining revenue accounts, to rebuild relationships. Includes customer site visits.
• Develop product knowledge to become a subject matter expert for customers:
  • Participate in vendor-led product training.
  • Collaborate with branch personnel to gain practical field experience with products.
• Support corporate initiatives as requested.
• Identify and prospect new potential customers from other industries with potential needs for RoadSafe products and rentals.
• Track new sales opportunities through completion of Customer Pipeline Document.
• Collaborate with Regional Account Managers (RAMs) and estimators to follow up on bids and proposals.
• Communicate regularly with internal stakeholders about any issues with existing customers and assist in finding solutions.

Knowledge and Skills

• Strong sales and customer service skills, with a focus on building long-term relationships.
• Knowledge of inventory management principles and best practices.
• Ability to analyze and understand financial data to maintain margin expectations.
• Knowledge of industry products and market trends, with a commitment to continuous learning.
• Effective critical thinking skills and proactive approach to identifying solutions for customers and internal stakeholders.
• Strong written and verbal communication skills.
• Organized, initiative-taking, and able to work independently and as part of a team.
• Ability to thrive in a fast-paced construction environment.
• High attention to detail and excellent time management skills.
• Familiarity with DOT regulations and contractors is a plus.

Education and Experience

• Experience in retail sales transactions, including cash handling, credit card, and check transactions.
• Proficiency in Microsoft Office applications, including Outlook, Word, Excel, OneNote, and Teams.
• Five years of sales or retail experience preferred.
• Experience in inventory management and warehouse environments.

EOE Statement

RoadSafe is an Equal Opportunity Employer/including Disabled/Veterans