Service Manager - Commercial HVAC

Job Description

Job Description

At NTD, we are proud of the superior craftsmanship of our work because it reflects who we are as individuals and as an organization. We believe in giving our team members the space to excel through training, focus on entrepreneurial spirit, ensuring accountability and clear communication. 

 

Recruiter Notice: We respectfully ask external recruiters and staffing agencies not to submit candidates. We only accept direct applications.

Service Manager (Commercial HVAC)

Location: Garland, TX (Supporting Commercial HVAC Clients Throughout North Texas)
Department: Service | Commercial HVAC
Reports To: Chief Operations Officer (COO)

Position Overview

As a Service Manager at NTD Mechanical, you will oversee the daily operations, growth, and profitability of NTD Mechanical's HVAC service department . This leader will be responsible for managing 8-10+ HVAC service technicians, supporting dispatch and scheduling activities, driving customer satisfaction, improving operational efficiency, and helping grow a scalable service business across North Texas.

This is an excellent opportunity for an experienced HVAC service professional who combines strong technical knowledge with leadership, business acumen, and a passion for developing people.

What You'll Do

• Lead, mentor, and support a team of 8-10+ commercial HVAC service technicians.
• Oversee daily service operations, dispatch coordination, and technician scheduling.
• Monitor service department performance, productivity, profitability, and customer satisfaction.
• Support the growth of preventive maintenance agreements, service contracts, and recurring revenue opportunities.
• Assist with estimating, job costing, budgeting, and resource planning.
• Provide technical guidance and troubleshooting support for complex service issues.
• Collaborate with service sales, project management, field operations, and accounting teams to ensure successful project execution.
• Review service reports, work orders, and invoicing for accuracy and timely completion.
• Establish and monitor key performance indicators (KPIs) to drive continuous improvement.
• Promote a culture of safety, accountability, professionalism, and customer service excellence.

What You'll Bring

Required Qualifications

• 10+ years of commercial HVAC service experience.
• 3+ years leading service technicians, supervisors, or service operations teams
• Strong knowledge of commercial HVAC equipment , including:
  • Rooftop Units (RTUs)
  • Chillers
  • Boilers
  • VRF/VRV Systems
  • Variable Frequency Drives (VFDs)
  • Building Automation Systems (BAS)
• Experience managing dispatch priorities, service workflows, and customers
• Understanding of service department financials, labor utilization, gross margin, job costing, and operational KPIs
• Proficiency with Microsoft Outlook, Excel, and service management software.
• Strong communication, organizational, and leadership skills.
• Ability to build teams, improve processes, and drive accountability.
• Valid driver's license and acceptable driving record.
• High school diploma or GED required; technical HVAC training preferred

Preferred Qualifications:

• Familiarity with the North Texas commercial HVAC market
• Experience growing preventive maintenance and service agreement portfolios.
• Knowledge of Foundation or similar ERP/service management platforms.

Compensation & Benefits

Base Salary: $100,000-$130,000 based on experience and qualifications.

In addition, NTD Mechanical offers:

• Comprehensive health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off, including holidays.
• Opportunities for professional training and certification.

 

Why Join the Family of Kelso Industries Companies?  

Join us and be part of a team dedicated to creating efficient, sustainable, and high-performance environments that make a lasting impact across the industrial, commercial, and institutional sectors.  

Here you will experience:   

Growth Opportunities: Develop new skills, take on exciting challenges, and advance your career in meaningful ways.  

Company Culture: You'll thrive in an environment that supports your growth, values your contributions, and makes work fulfilling and enjoyable. 

Impact: Your work directly contributes to meaningful outcomes, allowing you to see the difference you make and feel a sense of purpose every day. 

Competitive Compensation & Benefits: You'll be rewarded fairly for your contributions while enjoying perks that enhance your financial security, health, and overall well-being. 

 

Kelso Industries celebrates diversity and is committed to creating an inclusive environment for all employees. We do not discriminate in any aspect of employment based on race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Kelso does business