Front Desk Receptionist

Job Description

Job Description

Description:

Job Summary: The Front Desk Receptionist Clerk is responsible for daily communication with the Agency and clinical staff, as well as with the community. Responsibilities will include communication within the office and with clinical staff. This office staff employee must be efficient, flexible, organized, and maintain a respectable presence for the Agency.

Essential Functions of a Front Desk Receptionist:

Answers phones and transfers calls to the appropriate staff member

Records internal phone calls

Manages the front desk and greets incoming guests

Maintains the lobby and reception area as presentable

Communicates with the Supervisor when the front desk requires coverage (lunch, call-offs, and vacation).

Will be at work promptly for the opening of the Agency and to transfer phones over from the night before

Organizing Home Health SOC packets

Assists with other tasks when it does not compromise primary duties (Chart Audits, Scheduling, Missed Visits)

Professional Requirements:

Adheres to dress code, appearance is neat and clean

Completes the annual education requirements of the Agency

Maintains regulatory requirements

Maintains patient confidentiality at all times

Represents the organization in a positive and professional manner

Complies with all organizational policies regarding ethical business practices

Communicates the mission, ethics, and goals of the organization

Job Requirements:

· Graduate of High School

· One-year office experience

· Valid driver’s license and reliable automobile

· Proof of automobile insurance

· Demonstrates a willingness to assist other office staff members as needed

· Relates well to the community, staff, and other professionals

Skills:

· Knowledge of coding and keyboarding

· Knowledge about Medical Terminology

· Ability to read and speak in English

Physical Demands:

· Prolonged sitting and walking required

· Ability to move up to 50 pounds

· Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position without compromising patient care

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8-hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person