IT Service Technician

Service Desk Technician IRequired Skills & Experience• 1-3 years of experience in a Service Desk, Desktop Support, or Help Desk role. Hands-on experience supporting and deploying Apple hardware and macOS devices. Experience with hardware provisioning, inventory management, and asset tracking. Experience supporting employee onboarding and offboarding processes. Strong troubleshooting skills across hardware, software, and user access issues. Excellent customer service and communication skills. Ability to prioritize and manage multiple support tickets in a fast-paced environment.Nice to Have Skills & Experience• Experience with Jira and/or Atlassian products. Experience working within Google Workspace environments. Familiarity with Google-based IT environments and workflows. Experience supporting remote users and distributed workforces. Basic networking knowledge and troubleshooting skills.Job DescriptionOur client is seeking a Service Desk Technician I to provide day-to-day technical support for internal employees. This role will focus heavily on onboarding/offboarding, hardware provisioning, account administration, and remote tier 1 ticket support. The ideal candidate has experience supporting Apple hardware, managing end-user devices, and working within Google Workspace environments.