Clinical Service Representative I-Peds ID

Classification Title:

Clinical Service Representative I-Peds ID

Classification Minimum Requirements:

High school diploma or equivalent.

Job Description:Provides first line of support and problem resolution for selected programs and services. Provides customer service for patients accessing multi-disciplinary outpatient clinics (at multiple locations) serving pediatric and adult patients, including HIV infected and affected populations. Expedites check-in/check-out process by reviewing appointment status to view information regarding appointment and insurance information. Collects pre-visit payments and communicates with clinical team members regarding factors impacting the patient visit and general clinic-patient flow. Works with integrated patient centered medical home team to provide patient care and perform administrative duties in a friendly and helpful manner.

Expected Salary:

$17- $18 hourly depending on education and experience

Preferred Qualifications:

Two to four years clerical/customer service experience preferred, ideally in a health care related industry serving HIV/AIDS population. One year experience with third party payors, and computer experience for imputing data and reviewing patient demographic material preferred.

Special Instructions to Applicants:

This is a time-limited position. Time limited positions are based on circumstances, such as funding sources, which control the length of time for which the position is available.

Level II Background Check is Required.

To be considered you must upload your Cover Letter, Resume/CV, and 3 References.

University of Florida College of Medicine – Jacksonville: Visit this link to watch the video.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

Degrees earned from an education institution outside of the United States are required to be evaluated by a professional credentialing service provider approved by the National Association of Credential Evaluation Services (NACES), which can be found at

The University of Florida is a public institution and subject to all requirements under the Florida Sunshine and Public Records laws. If an accommodation due to a disability is needed to apply for this position, please call (352) 392-2HRS or the Florida Relay System at View phone number on us.fitly.work (TDD). Hiring is contingent upon eligibility to work in the US. Searches are conducted in accordance with Florida's Sunshine Law.

This position is eligible for Veteran’s preference. If you are claiming Veteran’s preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See our Veteran's Preference Pagefor more specific information.

Health Assessment Required:No