Infrastructure Manager

Purpose of the Role:

The Infrastructure Manager is responsible for leading and managing all infrastructure-related initiatives across our hybrid/cloud environment. This role is focused on maintaining and optimizing the current infrastructure while advancing the organization's shift toward a modern, AWS-centric cloud architecture.

Key priorities include ensuring high system uptime per client SLAs, streamlining operations through automation, and supporting overall infrastructure scalability and security.

Key Objectives:

• Lead all infrastructure projects, ensuring they are delivered on time, within scope, within budget, and aligned with business needs.
• Maintain and manage existing infrastructure (hybrid/cloud), ensuring uptime exceeds contractual SLA/RTO/RPO requirements.
• Drive automation across infrastructure operations to reduce manual work, minimize risk, and improve speed of delivery.
• Champion the organization's cloud migration strategy, with a focus on transitioning to AWS services.
• Provide clear leadership to the IT Manager and Database Administrator, ensuring aligned execution and continuous improvement.
• Conduct formal and ongoing performance evaluations for direct reports.

Primary Responsibilities:

• Oversee the day-to-day health, performance, and reliability of core infrastructure systems (on-premises and cloud).
• Lead and manage infrastructure projects including cloud adoption, automation implementation, and systems upgrades.
• Monitor uptime metrics and enforce operational practices to meet or exceed SLA targets.
• Implement infrastructure-as-code (IaC), configuration management, and DevOps practices (e.g., Terraform, Ansible, CI/CD).
• Ensure disaster recovery, backup integrity, and business continuity planning are up to date and tested.
• Develop, maintain, and enforce infrastructure-related policies, procedures, and documentation.
• Collaborate with security, applications, and business subject matter experts to ensure infrastructure alignment with overall company strategy.
• Manage third-party vendor relationships related to infrastructure services and licensing.
• Ensure that all SOC related activities are performed on time and in schedule related to the infrastructure and IT operations.

Team Leadership & Performance Management:

• Provide strategic direction and hands-on support to the IT Manager and DBA, ensuring clarity in roles and accountability.
• Conduct quarterly and annual performance reviews, including goal setting, feedback, and growth planning.
• Track team KPIs (e.g., issue resolution time, system availability, automation adoption, documentation quality).
• Foster a culture of continuous improvement, operational efficiency, and professional development.

Skills and Experience Required:

• Minimum 7 years in IT infrastructure roles, including 2+ years managing direct reports or teams.
• Proven experience managing hybrid infrastructure and leading cloud migration to AWS.
• Advanced knowledge of AWS services (e.g., EC2, VPC, S3, IAM, CloudWatch, RDS).
• Hands-on experience with automation and orchestration tools (e.g., Terraform, Ansible, CloudFormation).
• Demonstrated ability to manage uptime SLAs and optimize infrastructure performance and cost.
• Strong communication and leadership skills, with a collaborative mindset.

Preferred Certifications (Not Required):

• AWS Certified Solutions Architect (Associate or Professional)
• ITIL Foundation
• PMP or equivalent project management certification
• Relevant DevOps/Automation certifications
• Previous experience in the hospitality industry a plus

Candidates should reside within a reasonable commuting distance of our Norfolk, VA headquarters and be available for occasional onsite meetings and collaboration. This role also requires the flexibility to respond to critical after-hours issues on an as-needed basis.